Index of the first edition of Jetliner Cabins

A

accessibility, 90-98
airports and, 95-96, 99
Americans with Disabilities Act (ADA), 91, 93, 99
complaints about, 94, 95
coping with, 95
crutches, 94
elderly passengers and, 96, 97
guide dogs, 95, 96, 95
lavatories and, 94, 97
regulations regarding, 91, 93
wheelchairs, 92, 93, 94, 95, 90-94
Adria Airways, 137
Aer Lingus, 146, 88, 124, 125, 146
carpeting on, 123
Premier Class, 27, 134
Aero Design Services, 166-167, 167
Aeroflot Russian International Airlines, 151, 125, 151
AeroMexico, 83
Aerosud Interiors, 68-69
Airbus, 20, 24, 59, 119, 128, 143, 24, 172, 173, 176, 181, 182, 183
Airbus A320, 46, 159
Airbus A380, 23, 97, 127, 181
Air Canada, 146, 50, 106
Classe Affaires, 72
maintenance, 104, 106
NutriCuisine programme, 73
Aircraft Interiors magazine, California, 89
Air Florida, 58, 145
Air France, 16, 28, 29, 54, 148, 152, 154, 156, 158, 164
Concorde. See Concorde L’Espace programme, 19
meal service on, 29
seats, 16
Air Kazakhstan, 55
airline industry, 59. See also aviation current state of, 177, 184
deregulation and, 177
financial state of, 121, 177, 184
future of, 177-184
Air New Zealand, 113
airports
accessibility in, 95-96, 99
service in, 24
Air Tanzania, 50
aisle carts. See meal service: trolleys
Alaska Airlines, 134, 164, 164, 165
Alg, Vern, 93, 94, 95-96
Alitalia, 27, 146
all-one-class service. See oneclass service
All Nippon Airways (ANA), 29, 89, 118, 132, 29, 82, 107
amenity kits. See touchpoints:
amenity kits
American Airlines, 132, 90, 95
Boeing B777, 24-25, 38, 49
economy class, 49
Flagship Suite, 21, 24-25
More Room Throughout Coach project, 45-46
American Trans Air, 129
Americans with Disabilities Act (ADA). See accessibility: ADA
Amies, Hardy, 153
Asiana Airlines, 21
Association of European Airlines, 93
Austrian Airlines, 27, 84
Avianca Airlines, 82
aviation. See also airline industry history of, 5-9

B

baggage stowage compartments.
See overhead stowage bins
Balmain, Pierre, 148
Baron, Daniel, 89
bars, on-board, 30, 114, 29, 30, 31, 67, 114, 164
bathrooms. See lavatories
beauty salon, 30, 30, 138
Berg, Peter Christoph, 172
Bermack, Barbara, 24, 38, 49, 162-163
blue. See colour: blue
boarding-gate meal bags. See
meal service: boarding-gate bags
Bock, Thomas, 20, 24
Boeing Company, the, 59, 97, 159
Boeing B717, 66, 97
Boeing B737, 49
Boeing B737-200, 149
Boeing B747
crew rest facilities on, 165
first class on, 16, 19, 125
staircase carpeting on, 127
upper deck of, 23, 29
Boeing B747-400, 45, 68-69
Boeing B777, 24-25, 38, 49, 125
Boeing Business Jet (BBJ), 178-180
Boeing Sonic Cruiser, 158, 159
Bogash, Richard R., 82
Boland, Michael M., 24, 38, 49
Bombardier Regional Jet, 45, 46-47, 45
Boyd, James, 86-87
branding. See corporate branding programmes
Braniff International, 145, 150, 142, 143, 144, 145
corporate branding programme of, 58-59
Bregman, Bob, 75
British Aerospace BAe146, 121
British Airways, 96, 125, 132, 153, 17, 25, 33, 34, 39, 43, 44, 56, 57, 65, 95, 96, 152, 155, 157, 160, 161
business class, 32-34
corporate branding programme of, 56-57, 58, 56-57
Club World, 32-34, 34, 39
Concorde. See Concorde
first class, 15-21
meal service, 74-75
sleeper seats, 16-17, 19, 24, 64, 17, 25
World Traveller Plus, 44, 45, 49, 44
Worldwide Art programme, 16, 19, 16
British Caledonian, 148
Brown, Robert S., 69
Bruce Industries, 65
Brymon Airways, 96
Buck, Wendy, 66-67
bulkhead-mounted literature
pockets. See literature pockets
bulkheads. See cabin dividers
bull-nosing, 124, 127-128, 124
bunk beds, 22, 23, 22, 23
business class, 26-39. See also two-class service; one-class service
business/first class, 38
evolution of, 27
fares for, 27, 32, 36, 38
leather in, 134
Lufthansa and PrivatAir service, 178-180
meal service in, 28, 36, 75
Qantas international business class, 170
seats in, 27-34
short-haul service and, 36
business travellers
and corporate cutbacks, 44, 49
future for, 180
in business class, 36, 38
in economy class, 46, 47
on Concorde, 161-163
business work stations, 29, 29
BWIA International Airways, 58, 50

C

cabin dividers, 36, 44, 106, 107, 115, 105, 107, 162, 166
Calder, Alexander, 145
carpeting, 122-129
colours of, 126
installation of, 123, 127
maintenance of, 109, 126, 128
nicknames for, 128
on staircases, 124, 127-128
regulations concerning, 123, 125
replacement of, 126
wool vs. nylon, 123, 125-126
Cathay Pacific Airways, 89, 146, 50, 87
change-outs, 47-49, 104, 116, 117, 126
children and infants, 97
China Southern Airlines, 85, 55, 73, 75, 78, 79, 86, 147
Chown, Ford, 104, 108
cleaning. See maintenance
cleaning logs. See maintenance:
problem-tracking systems
coach class. See economy class
colour, 56, 142-151
blue, 146-148, 149, 150
cultural implications of, 143, 146-147
emotional response to, 148, 149
signage and, 150
technology and, 150
upgrades and, 167
Computergraphics ACA, 172,
front cover, 119, 172, 173, 174
Concorde, 152-163
Air France, 154, 156-158, 163
British Airways, 147, 155, 156, 159, 162, 163
cabins of, 153, 155, 156
decor of, 47, 155-158, 159, 163
end of service of, 163
fares for, 155, 162
flying time of, 153, 162
meal service on, 155, 158, 155, 158
seats for, 137, 153, 156, 159, 163
space in, 153, 156
stretching of, 154
windows of, 154, 154
Conran, Sir Terence, 159
Continental Airlines, 55, 58, 71, 26, 27, 28, 32, 37, 54, 64, 84, 93, 94, 112
accessibility considerations at, 93, 94, 95-96
Business First, 27
Continental Express, 137, 118
Cooper, Mike, 149
Cornman, Diane, 158
corporate branding programmes
(CBPs), 50-59
and aircraft interiors, 56
brand loyalty, 58
differentiation of airlines
through, 59
examples of, 56-57, 58-59
goals for, 51-53, 58, 59
implementing, 53
running of, 58
setting up of, 53
crew rest facilities, 165
Crossair, 137
curtains, 104
cutlery. See meal service: tableware

D

decals, use of, 50, 75, 50
Deignan, David, 113, 128
Delta Air Lines, 132, 148, 151, 28, 69, 84, 87, 95, 151
Business Elite, 28-29, 64, 134
menu of, 73
Delta Shuttle, 137
design concerns
accessibility and, 97, 99
carpeting and, 123, 128
colour and, 143, 145, 149
computer graphics and, 170-172
durability and, 114, 115, 118-121, 175
examples of, 24-25, 38, 49
for exteriors, 16, 19, 56, 59
for interiors, 56, 59, 150, 167, 175
lighting and, 65-67, 68-69
maintenance and, 104, 113
dining. See meal service
disabled passengers. See accessibility
Douglass Interior Products, 139, 130
Draper, Gerry, 153, 154-155
drapes, 104
Ducasse, Alain, 158
Duenhaupt, Aage, 178, 180
durability, 114-120. See also maintenance
and suppliers, 115, 116
surface treatments and, 119, 120
testing for, 116, 118, 175
weight savings and, 115, 118-119, 121, 126, 139

E

Eastern Airlines, 124, 128, 132,
145, 55, 124, 132, 166
easyJet Airline Company, 177, 149
orange colour of, 149
economy class, 40-48
business travellers in, 44, 46, 49
decor in, 46, 47-49
discomfort in, 41
fares for, 41, 45
improvements in, 42, 45
meal service in, 41, 42, 71, 75, 77
seating configuration in, 44, 43
seats in, 41-42, 45-46, 47-49
El Al Israel Airlines, 55
Emirates Airline, 118, 12, 13, 58, 74, 75, 137
Enterprise IG Japan, 163, 175
executive class. See business class

F

FAA (Federal Aviation
Administration), 59, 123, 150, 166-167
FAR (Federal Aviation Regulation), 123, 125
fabric. See textiles
Factory, 159
Ferrara, Ryan, 116
first class, 12-25
developments in, 13
fares for, 13, 23
leather in, 132
meal service in, 19, 71-72, 75-77
seats in, 13-15, 16-25, 170
flammability. See safety: flammability
requirements
flight attendants
accessibility and, 93, 94
lighting and, 67
maintenance and durability and, 104, 113, 120, 121
meal service and, 71, 72
uniforms of, 147, 148, 153, 158
floor coverings (non-textile), 109
food-and-beverage service. See meal service
footrests. See seats: legrests

G

Gargano, Edward L., 75
George Design Studio, 58-59, 150, 14, 36, 42, 43, 83, 142, 143, 144, 145
George, Philip, 58-59, 131, 145, 150
Girard, Alexander, 145
Golden Falcon Fleet (Eastern Airlines), 145
gooseneck reading lights. See lighting: gooseneck reading lights
grab bars. See handrails and grab bars
Gulf Air, 132, 50

H

handicapped passengers. See accessibility
handrails and grab bars, 94, 97
illuminated, 66, 97
Hawaiian Airlines, 124, 128, 54, 124
Henry, Susan, 77, 113, 128, 175
Hooper, Stan, 145
Hoover Industries, 121, 139, 175
hygiene. See maintenance

I

Iberia Airlines of Spain, 151, 14, 55, 70, 72, 151
Ilyushin IL-86, 127
Indian Airlines, 151
Infante, Marisa, 121, 139, 175
International Air Transport
Association (IATA), 44, 177
Internet and email, 86-87
in-flight literature pockets. See literature pockets

J

Jack Tinker Agency, 58
Jaffe, Steve, 65
Japan Airlines (JAL), 103, 21, 59, 76, 93, 169, 170, 171
first class, 21
meal service of, 75-77, 76
Skysleeper Solo, 170
Jet Airways, 50
jetBlue Airways, 55
colour blue and, 147
decor scheme of, 46, 137, 159
success of, 49, 177
Jullies, Owen Graham, 77
Junkin Safety Appliance Company, 92

K

KLM Royal Dutch Airlines, 27, 85, 84, 92
Korean Air, 80

L

Lacroix, Christian, 158
LanChile, 50
Landor Associates, 156
Lantal Textiles, 137, 143, 149,
front cover, 106, 134
La Susa, Patrice, 118-119
lavatories, 109, 120, 166, 173, 181
accessibility in, 94, 97
lighting in, 65
maintenance of, 109, 113
touchpoints in, 79, 89
Lawrence, Harding, 58, 145
leather, 59, 159, 130-138
care of, 118, 137
durability of, 131
in business class, 134
in first class, 132
in one-class aircraft, 137
natural variations in, 139
synthetic, 118-119, 131, 134
legrests. See seats: legrests
lighting, 62-69
and accessibility, 97
changes in, 63-64, 69
gooseneck reading lights, 16, 29, 64-65, 64-66
‘mood lighting’, 30, 65-67, 68-69, 66
new uses of, 65-67
Lindbergh, Charles, 130, 130
literature pockets, 42, 71, 111, 112, 105, 111, 112, 137, 162
long thin routes, 177-178
Loschiavo, L.J. Jr. (Larry Lo), 125, 127
Lovegrove, Ross, 170
Ludlum, Kenneth V., 127-128
Ludlum Products Company, 127-128, 124
Luethi, Monika, 137
Lufthansa German Airlines, 103, 177, 18, 53, 55, 178, 179, 180
and PrivatAir, 178-180
first class, 18, 20
Lufthansa Technik, 178, 180

M

maintenance, 102-112. See also durability
at downline stations, 113
carpets and, 106, 109, 126
colour and, 143
effects of smoking and, 103, 121
fabrics and leather and, 104, 106, 107, 137
in galleys, 109
in lavatories, 109, 113
literature pockets and, 111
new standards for, 103
problem-tracking systems, 104
surface treatments and, 105, 106, 105, 107
mandatory certification testing.
See safety
Maritz Travel Company, 24, 38, 49
marketing campaigns, 75
Markham, Beryl, 130, 130
Martin-Vegue, Phyllis, 24-25
McDonnell Douglas DC8, 145
McDonnell Douglas DC10, 59
meal service, 70-77, 114, 148, 155
boarding-gate bags, 75
cutbacks in, 71
gourmet-style, 71, 72, 75-77
healthy food, 72-73
hygiene standards, 74
in business class, 29, 36, 75
in economy class, 41, 42, 71, 75, 77
in first class, 71, 75
new trends in, 71-72
on-board chefs, 72
on long-haul services, 75-77
presentation, 71, 73-75, 77
tableware, 73-75, 89
trolleys, 19, 71, 109, 109
wines and spirits, 77
medical concerns, 97
Medline Industries, 92
Mercury International Travel, 24, 38, 49, 162
Meridiana, 77, 113, 121, 128, 54
Mesa Airlines, 137
Mexicana Airlines, 54, 54, 77, 122, 123, 129, 151
MGR Foamtex, 116, 116, 117
MHM North America, 75
Middle East Airlines (MEA), 54, 134, 54, 93, 134
Minor Miscellaneous Items
(MMIs). See touchpoints: Minor
Miscellaneous Items
Mohawk Industries, 123, 128, 107, 124, 126, 127
Moris, Lamberto G., 38, 49
music, 85

N

National Airlines, 145, 87
Northwest Airlines, 27, 77, 113, 128, 175, 50, 87

O

Ogawa, Alan J., 75-77
one-class service, 137, 139, 178-180
oneworld alliance, 51
overhead stowage bins, 66, 108, 120, 121, 153, 108, 157

P

Palacio, Loyola de, 93
Pan American World Airways, 13, 58, 59, 14, 36, 42, 43, 50, 83
Clipper Class, 36, 131
‘dining in the sky’, 59, 71
passenger control pad, 29, 63-64, 65, 69, 136
Peterson, Steve V., 139
Pham, Alina, 167
Philippine Airlines, 22, 23, 50
bunk beds, 22, 23, 22, 23
placards. See signage
‘pod’ seats. See seats: sleeper
seats: ‘pod’ style
PrivatAir, 125, 137, 147, 178, 179, 180
and Lufthansa, 178-180
public address systems, 85
Pucci, Emilio, 145
Putman, Andrée, 156

Q

Qantas Airways, 118, 15, 20, 40, 54, 80, 81, 83, 85, 110
business-class refurbishment, 170
first class, 20, 21
Qualiflyer Group, 51

R

Raia, Jack, 115-116
Rathmanner, Bill, 166-167
refurbishment. See upgrades
Regional Jet. See Bombardier Regional Jet
reconfiguration of interiors, 170
regulatory requirements, 111, 150, 166
carpeting and, 123, 125
in corporate branding
programmes, 53, 56
maintenance and, 108
rest rooms. See lavatories
Rose, Jon, 116
Ruffolo, Jeff, 85
Ryanair, 75, 177

S

safety and MMIs, 79
flammability requirements
carpeting and, 123, 125
in upgrades, 166, 167
new products and, 116, 118
lighting and, 68
safety cards, 111
safety signs, 108
structural certification requirements, 166-167
testing and, 116, 125
Sandiford, David, 123, 128
Saudi Arabian Airlines (Saudia), 58, 50
Scandinavian Airlines System (SAS), 27, 89, 103, 175, 36, 48, 59, 88, 114, 115
EuroClass, 36
scents, 109
Schneller, Inc., 116, 109
seat-back pockets. See literature pockets
seats
armrests, 64, 94, 120, 94
blue, 147, 151
certification standards, 166-167
convertible, 36
covers for, 116-118, 121, 139, 175
damage to, 120, 121
Eames ‘Chair-in-the-Air’, 20, 23, 132, 20, 21, 119
for business class, 27, 28-29, 30-38, 26-39
for economy class, 41-42, 45-46, 47-49, 40-48
headrest covers, 47, 111, 117, 121, 137, 111, 154, 156
legrests, 13, 14, 28, 29, 14, 28, 106
maintenance and durability of, 111, 143, 175
seat pitch, 27-28, 41-42, 44, 45, 111
sleeper seats, 12, 14-26, 28, 34, 35, 37, 39, 171, 183
in business class, 27, 32-34
in first class, 16-25, 170
lighting and, 64
meal service and, 71
‘pod’ style, 16, 17, 19
spread of ‘pod’ style, 21, 23
slimline, 42, 111
swivel, 20, 25
security procedures, new, 73, 113, 180
SER-MAT, 125, 127, 124
Sheahan & Associates, 59, 89
Sheahan, Peter, 59, 89
signage, 95, 108, 109, 108, 109
colours for, 150
Sim, Stan, 68-69
Singapore Airlines, 35, 48, 55, 133, 151
first class, 20, 118, 132
flight attendants’ uniform, 148
maintenance and, 103
Raffles Class, 34
seats, 34, 151
touchpoints and, 86-87
Sky Marketing Services, 82
SkyTeam, 51, 83
SMWM, 24-25, 38, 49
South African Airways, 113, 151, 165, 52, 81, 86, 151
carpeting on, 125, 128
corporate branding programme of, 56
first class, 23, 64
meal service on, 77
Millennium Interior programme, 56
Southwest Airlines, 145, 177, 126, 127
carpeting on, 126-127, 128
corporate branding programme of, 58
economy class, 49
staircases, 124, 127-128, 181, 183
Star Alliance, 51, 51
Stein, Richard, 163, 175
Swiss International Air Lines, 23, 132
Swissair, 64, 119, 172, 20
Eames ‘Chair-in-the-Air’, 20, 23, 132, 20, 21, 119
SYAIR Designs, 69

T

Tapis Corporation, 118-119, 118
Tecmath of North America, 99, 150
textiles. See also leather
maintenance and durability of, 118, 175
synthetic, 118-119
Thai Airways International, 21, 148, 54, 148
on-board souvenirs, 89
Timco Engineered Systems, 115
toilets. See lavatories
Toomey Design Group, 150
Toomey, Michael Clark, 150
touchpoints, 78-88
amenity kits, 82, 84, 89, 88
branding and, 80
coordination of, 86
importance of, 80-81
Minor Miscellaneous Items
(MMIs), 79-85, 168
playing cards, 87
sample boxes, 82
tourist class. See economy class
Trident 2, 34
trolleys. See meal service: trolleys
TWA, 13, 28, 28, 129
two-class service, 20, 27-28, 30-32, 38, 134
Tyrolean Airways, 137

U

U-Land Airlines, 134, 118
uniforms, 49, 147-148, 153, 158
United Airlines, 118, 132, 165, 167, 19, 37, 47, 48, 58, 80, 82, 87, 96, 102, 103, 108, 110, 129
business class, 64
first class, 19, 21, 64
United Economy Plus Class, 45
United Express/Atlantic Coast
Airlines, 63, 45, 46
decor and identity of, 46-48
upgrades, 164-174
categories of, 166, 168
computer graphics and, 170-172
cost of, 166, 168
examples of, 170, 175
launching of, 168, 172
new product testing in, 166, 167, 175
planning of, 167-168, 170, 175
regulatory requirements and, 166
US Airways, 134, 107, 129

V

van der Meulen, Peter A., 99, 150
Varig, 50
Varley, John, 77, 113, 121, 128
Virgin Atlantic Airways, 58, 59, 147, 148, 177, 30, 31, 62, 63, 67, 135, 136, 138, 147
beauty salon, 30, 30, 138
lighting system, 64, 66-67
meal service, 71
Premium Economy Class, 45, 49
Upper Class, 30, 64, 66-67, 71, 89, 134
Virgin Blue, 147

W

Webster, Ray, 149
Weiner, David, 99, 121
Wells, Mary, 58, 145
WESSCO International, 75
Western Pacific Airlines, 145
wetlease agreement: example of, 178-180
wheelchairs. See accessibility:
wheelchairs
Wright, Orville and Wilbur, 5-9, 184, 4, 6, 8, 9, 176, 184

Y

Yemenia Airways, 128, 151