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The "bible" on cabin design.
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Chapter 14 CONCORDE UNIQUE
Chapter 1 FIRST-CLASS LUXURY
Chapter 1 FIRST-CLASS LUXURY
Chapter 1 FIRST-CLASS LUXURY
Chapter 2 BUSINESS-CLASS COMFORT
Chapter 5 SKY LIGHTS<br />
Chapter 5 SKY LIGHTS
Chapter 6 DINING À LA JET SET
Chapter 13 FLYING COLOURS
Chapter 12 THE LEATHER FORECAST
Chapter 14 CONCORDE UNIQUE
Introduction
Chapter 16 WAYS AHEAD
Chapter 9 LOOK SMART: KEEP CLEAN
Chapter 7 REAL-FEEL CUSTOMER TOUCHPOINTS
Chapter 4 AERO IDENTITY
Chapter 16 WAYS AHEAD
Chapter 16 WAYS AHEAD
Chapter 16 WAYS AHEAD
Chapter 3 ECONOMY-CLASS VALUE
Chapter 16 WAYS AHEAD
Chapter 16 WAYS AHEAD
Chapter 8 ACCESSIBILITY: SPECIAL NEEDS
Chapter 16 WAYS AHEAD
Chapter 15 UPGRADES: REFURBISHING ALOFT
Chapter 12 THE LEATHER FORECAST
Chapter 2 BUSINESS-CLASS COMFORT
Chapter 11 MAGIC CARPET
Chapter 10 DURABILITY
Chapter 7 REAL-FEEL CUSTOMER TOUCHPOINTS
 

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Acknowledgements

Photo credits: Grateful acknowledgement is given to the airlines and other organizations credited in this book for permission to use their photographs.  All other pictures are from the collection of J. Clay Consulting. Second Edition in Paperback ©2006 Jennifer Coutts Clay. First Edition in Hardback © 2003 Jennifer Coutts Clay.

Jennifer Coutts Clay has asserted her right under the Copyright, Designs and Patents Act, 1988, to be identified as the author of this work.

Copyright © 2009 Jennifer Coutts Clay.