Jennifer Coutts Clay, Principal, J. Clay Consulting

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KMA Land

You can listen online now to hear Jennifer Coutts Clay's discussion of Jetliner Cabins #PaxEx with "Dean and Friends" of @KMABroadcasting

August 2018

WOCA The Source

Jennifer Coutts Clay discusses Jetliner Cabins and #PaxEx with WOCA, The Source, 1370am

August 2018

James Lowe KJAG “Jiggy Jaguar Show.”

James Lowe Online Radio KJAG “Jiggy Jaguar Show.”

August 2018

Ode to Concorde Premiere at ADAFF

Jennifer Coutts Clay at Premiere of Ode to Concorde at ADAFF, Image courtesy of Tomás Romero

Jennifer Coutts Clay answers questions about her experiences working on Concorde cabin design at British Airways and shares her own fond memories of supersonic flight at the premiere screening of 'Ode to Concorde' during ADAFF in Palm Springs, CA. 

23 February 2018

The Concorde soars anew in Ode to Concorde

"For Coutts Clay, Concorde is the supreme technological achievement of the civil aviation world."As the industry looks forward to second-generation supersonic, she says, 'Concorde will be the stepping stone, the avatar in a way, the leader. People will always think of Concorde as the first supersonic platform for civil aviation and a miracle for the hundred passengers onboard. It was in the aviation field but it [also] stands as an example of what can be done beyond aviation. Think about train transportation these days, Maglev and high-speed trains, think about yachting, think about motor cars, think about drones, think about flying motor cars – which is a whole other field – think about electric buses, electrically operated automobiles. We’re into a whole new world and Concorde led the way and made people feel optimistic about technology helping the customer base.'We’re not prisoners of technology if we have options and I think that’s what the movie communicated today.'”

Tomás Romero, The Runway Girl Network

Jennifer Coutts Clay is a frequent speaker at aviation industry conferences. She also stays current on aircraft-interior trends by attending international air shows and conferences.


Jennifer (wearing blue jacket) met with Professor Werner Granzeier (wearing black jacket and red tie) and a group of aeronautical engineering students, to discuss aircraft cabin products and related technologies.

Jennifer's MEET THE AUTHOR session, 14.00 - 16.00, at the Airbus BizLab at the Aircraft Interior EXPO, Hamburg, Germany, April 2017

'The meeting with you at this year’s Aircraft Interiors Expo was a great pleasure and a big highlight for all of us! Thank you again for our fruitful and inspiring discussion, for sharing your impressive experiences within the aviation industry, for answering our questions and for motivating us to innovate and go one step further.'
Sonja Schweicker
PR-Management Messe-AG

Jennifer presented the Innovator of the Year Award at the TRAVELPLUS media ceremony, at the Aircraft Interiors EXPO in Hamburg, Germany.
04 April 2017

As Jennifer explains: 'The TravelPlus Awards show-case the dazzling range of Amenity Kits now available to airline passengers worldwide. For decades, first- and business-class Amenity Kits have been cherished as special souvenirs of memorable long-haul flights. Amenity Kit programs present major opportunities for airlines and manufacturers to display creativity and ingenuity when developing customized personal-care accessories. Promoting customer well-being throughout the duration of ever-longer flights is a highly competitive marketing challenge, and Amenity Kits have evolved from simply providing basic passenger-comfort items. Today’s luxurious giveaway bags, wallets, boxes, tins and pouches incorporate famous-name cosmetics and aspirational lifestyle-branding elements. Airlines that win TravelPlus Awards enjoy international accolades and ‘Star-Status’ ratings for offering their customers the very best-in-class design and quality of Amenity Kits.'

Jennifer presented the 2016 award for CABIN CONCEPTS at the tenth anniversary gala celebration of The Crystal Cabin Awards, 05 April 2016, Hamburg, Germany. The award was won by Etihad Airways.

'Thank you so much  …  and you did a smashing job!'
‘Your speech has been amazing.’

Carmen Krause
Project Manager, Crystal Cabin Award

Jennifer moderated part of the Passenger Experience Conference, 04 April 2016, Hamburg, Germany.

'...I would like to say a huge thank you for the efforts and hard work you put into moderating your session at the conference in Hamburg last week. ...We have been delighted by the response to this year's event and have already had some great feedback from attendees, so thank you for helping make this a truly successful conference.  ...Look forward to working together again in the future.'
Sian O'Neill, Conference Manager

Jennifer moderated Cabin Interiors and Hospitality sessions at the Passenger Experience Conference, 13 April 2015, Hamburg, Germany.

'Thank you for … the superb job in moderating our session.'
Stathis Kefallonitis, Ph.D.
Founder & President -

‘A huge thank you … for participating in the Passenger Experience Conference in Hamburg. I really appreciated your setting aside some time during the show to provide feedback on your experience.  I will be sharing your suggestions with my colleagues …as we go through the debrief process and work out how we can deliver an even better event next year. I look forward to working with you again in the future.'
Gillian Jenner
Editorial Director - Seminars, Aircraft Interiors Expo

Jennifer moderated part of the Passenger Experience Conference at the Aircraft Interiors EXPO Americas, 14-16 October 2014, Seattle, Washington, USA.

'We really appreciate the hard work and effort you put into moderating and joining the debriefing discussion. We have been delighted by the response to this year’s event…thank you for helping make this a really successful conference.'
Gillian Jenner
Editorial Director – Seminars, Aircraft Interiors Expo

Jennifer, who serves on the MRO Americas Advisory Board, moderated the 'New Technologies in Cabin Interiors' panel at Aviation Week's MRO Americas 2013 conference, 16-18 April, Atlanta, Georgia, USA.

'Thank you for all the time and effort you put into the New Technologies in Cabin Interiors session. It was a fascinating session. You do a great job moderating! You're always on target with your ideas and suggestions.'
Patricia Weil Coates
Editorial Director, MRO Americas 2013

Jennifer moderated a cabin interiors session and participated in the Accessibility panel discussion at the Aircraft Interiors Passenger Experience Conference, 08 April 2013, Hamburg, Germany.

'Thank you for sharing your expertise with our audience both as a panelist and as a moderator. I am pleased to report we have received some great feedback from attendees and really appreciate the contribution you made to this success.'
Gillian Jenner
Seminar Director, Aircraft Interiors, Hamburg, 8 April 2013

Jennifer moderated a cabin-interiors session and served on the judging panel for the 2012 TravelPlus Airline Amenity Bag Awards, April 2013,  Hamburg, Germany.
Click here to view the TravelPlus Airline Amenity Bag Award 2012 winners
Visit Jennifer’s Airline Amenity Kits Picture Gallery

Jennifer moderated the 'Interiors' panel at Aviation Week's MRO Americas 2012 conference, 03-05 April, Dallas, Texas, USA.

Jennifer’s presentation on ‘The Future of Aviation’ at the APEX onboard Experience, 26 March 2012, Hamburg, Germany.

Jennifer spoke about 'green' cabins at Air Transport World's Eco-Aviation Conference 23-25 June 2010, Washington, DC The speech material for this presentation was derived from Jennifer's White Paper entitled ''Green' Horizons: The 'Greening' of Jetliner Cabins" published on Air Transport World's website February 2010.
Click to read White Paper
Click to view Slide Presentation

Jennifer moderated a panel on 'Green Aviation and the Role of Aircraft Interiors' at Aviation Week's MRO Americas Conference, 21-23 April 2009, Grapevine/Dallas, Texas.

Jennifer served as the MC for the Aviation Week/MRO Americas Interiors Conference in February 2008 and in April 2008 for the Aviation Week Interiors Conference, Ft. Lauderdale, Florida, USA.

'We'd also like to thank Jennifer Coutts Clay for her terrific support of the event and for her willingness to undertake being the MC for the conference.'
Tom Henricks, President, Aviation Week

'We are indebted to you for your time and effort being the first Master of Ceremonies for our inaugural Aviation Week conference. Your knowledge combined with your insight into the industry combined to make for a very successful first event.'
Patricia Coates, Editorial Director, Aviation Week Interiors, 2008


Jennifer with Vern Alg at the 2007 Paris Air Show

Pictured at the Paris Air Show in June 2007: Vern Alg, Former Senior Manager, Interiors Engineering, at Continental Airlines, and Specialist quoted in Chapter 8/Accessibility: Special Needs in Jetliner Cabins, visited Jennifer's book-signing session at the Air Transport World stand.


Jennifer signed copies of Jetliner Cabins at Borders in Long Beach, California, 10 September 2008, and participated in the Aircraft Interiors Expo Americas in Long Beach, California, 9-11 September.

Jennifer signed copies of Jetliner Cabins at the Farnborough International Airshow in England, 15 July 2008, hosted by Air Transport World.

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Grateful acknowledgement is given to the airlines and other organizations credited in this book for permission to use their photographs.
There are other images, also credited, that come from publicly available sources, for example, company sales brochures and websites.
Pictures that are displayed without photo credits come from the Collection of J. Clay Consulting.