Jennifer, who serves on the MRO Americas Advisory Board, moderated the “New Technologies in Cabin Interiors” panel at Aviation Week’s
MRO AMERICAS 2013 conference
April 16-18, Atlanta, Georgia, USA
Jennifer moderated a cabin interiors session and participated in the Accessibility panel discussion at the
Aircraft Interiors Passenger Experience Conference
April 8, Hamburg, Germany
NEW E-BOOK EDITION COMING SOON
by Jennifer Coutts Clay
Laminated softcover edition
450+ mostly color pictures
List price US$55
JETLINER CABINS, first published in hardcover in 2003, is the first comprehensive survey of the commercial-aircraft cabin environment from the late seventies to the turn of the millennium. This book develops and greatly expands on the author’s series of articles which appeared in Aircraft Interiors magazine from 2000 to 2002.
The updated softcover edition, published in 2006, showcases the high-efficiency next-generation aircraft: Airbus A380-800; Boeing B787 Dreamliner; Bombardier CSeries; Embraer E-Jets, the Legacy and the Phenom 100 and 300; and exciting new passenger-service products for first, business and economy class.
Although nearly 2 billion passengers per year travel on the scheduled airlines worldwide, until now there have been no books devoted specifically to the subject of jetliner cabins. My survey provides a summary of the developments that have taken place during the era of mass affordable air travel. In the past 25 years airlines have spent fortunes on interior upgrade programmes – to comply with escalating regulatory requirements, to address individual customer needs and to differentiate themselves from their competitors. What do passengers get for their money? How are new products such as sleeper seats and lounge bars integrated into existing floor plans? Why do some cabin environments feel more welcoming than others? This book is where readers will find answers to some of these difficult questions.
Excerpt from Jetliner Cabins Chapter 7/Real-Feel Customer Touchpoints
“These might contain an eye mask, slipper socks, earplugs, a hair brush, a nail file, hand cream, cosmetics, a razor, shaving cream, a shoe-polishing sponge, mouthwash, a toothbrush and toothpaste. For long-haul carriers this is a very competitive area. Some airlines offer elegant leather and suede pouches that can subsequently be used as fashion accessories or to store jewelery or precious objects. Other airlines offer practical zip-up boxes made of plastic or fabric, which can later be used to store CDs. Over the years there have been various fads, including drawstring bags, belt pouches, all-purpose sports-style holders with Velcro or stud fasteners, and a range of containers resembling biscuit tins. In general, the amenity-kit holder is a vehicle for presenting the identity markings of the individual airline. Traditionally it has been classed as a collectible item along with sleeping suits, slippers, printed menu cards and signed certificates from the flight deck.”
Jennifer will serve on the judging panel for the
2012 TravelPlus Airline Amenity Bag Awards
Visit Jennifer’s Airline Amenity Kits Picture Gallery
Since Jetliner Cabins was first published in 2003 (the centenary of the Wright brothers’ first flight), I have received several requests for more information about the cover picture. Enquiries have included: “It looks a bit like an Airbus aircraft – but which one?”; “Please confirm whether this is a Boeing jet?”; and “Why the 2+1+2 configuration?”
The answer? The computer-simulated picture contains architectural and design elements associated with aircraft produced by both manufacturers. The ingenious wraparound treatment was the brilliant brainchild of Christoph Berg, the director of ACA, which specialises in computer graphics, and whose words of wisdom are quoted in Chapter 15/Upgrades: Refurbishing Aloft. The aim was to concentrate attention on a generic cabin environment rather than comparing the characteristics of individual aircraft types. Featuring a wide-body twin-aisle aircraft makes it clear that we are dealing with modern jetliners – as opposed to the older aircraft types (which were all single-aisle)
The double-seat units fitted nicely along the sidewalls – but how to handle the spine of the book? One single seat in a row is unusual but not unknown. For example, in the 1980s, Pan Am flew individual centreline seats near the front of its first-class cabins, and Singapore Airlines currently uses a similar configuration for its luxurious SkySuites on its Boeing B747 fleet.
Working from the superlative aviation-grade collections at Lantal Textiles, Monika Luethi, Lantal’s director of design (whose valuable comments appear in Chapter 12/The Leather Forecast), coordinated a group of decorative patterns for the carpet, curtain fabric and seat-cover upholstery. The organic motifs illustrate a number of points covered in those sections of the book that focus on the soft elements of cabin décor schemes. As shown in our picture, the favourite secondary-accent options ranged from eye-catching yellow and ecologically correct green to the classic, winning blue (a topic debated in detail by Lantal and others in Chapter 13/Flying Colours).