During the 1970s, at British Airways, Jennifer earned broad experience in marketing and operational management assignments across the airline network. From 1979 to 1982, based in Los Angeles, Jennifer was Head of Operations and Sales for Western US, the first woman to be appointed to such a position in British Airways. From 1982 to 1984, as Head of Scotland, she was responsible for Operations and Sales at the time when the airline was a launch customer for the Boeing B737 and B757 aircraft used on the UK shuttle routes. In 1984, Jennifer was appointed Controller of Corporate Identity, responsible for the implementation of the US$75-million 'privatization programme' associated with the British Airways transition from government to investor ownership. The work covered all aspects of the visual identity of the airline, including design programmes for the exteriors and interiors of the Concorde and subsonic fleets.
Jennifer joined Pan American World Airways in 1986 as General Manager, Product Design & Development. In this capacity, she completed a 3-year, US$25-million fleet upgrade programme, redesigning all major aspects of the Pan Am passenger service product. At this time, the airline was a launch customer for the Airbus A310 and ATR42, and Jennifer played a key role in the development of the design implementation strategy for the interiors of these aircraft types.
Since the 1990s, as Principal of J. Clay Consulting, Jennifer has worked with a broad range of organizations, including short-haul and long-haul airlines, aviation suppliers, legal firms and design specialists. At United Express, she was a member of the team handling the introduction of the Canadian Regional Jet into commercial service; at South African Airways, she developed a three-class upgrade programme for the Boeing B747 fleet; and she was a certified consultant to the Port Authority of New York and New Jersey (PA-23925).
From 2000 to 2002, for the magazine Aircraft Interiors, Jennifer wrote a regular column based on her work experiences, and she served on the magazine's Advisory Panel. In recent years, she has contributed to other industry publications including Mary Kirby's Runway Girl and Aircraft Interiors International magazine – and she has been a guest speaker at a variety of industry conferences.
Jennifer is the author of Jetliner Cabins (ISBN: 0–470–85165–1; published in Hardback in 2003). This wide-ranging work was described by Air Transport World (ATW) magazine (www.atwonline.com) as 'The first and only comprehensive survey of commercial aircraft design from the '70s to the new Millennium'. The Paperback Edition (ISBN: 0-470-01933-6; published in 2006) contained a fully updated supplement covering next-generation jetliner cabins, including the Airbus A380, the Boeing B787 Dreamliner, the Bombardier CSeries, and the Embraer E-Jets and Phenoms.
The third Edition of her book is digitally formatted as an APP for smartphones and tablets. For this purpose, the 16 core Chapters were redesigned and updated, and new material was added, including 'green' cabin innovations, classic airline Case Studies, hyperlinks to 400+ organizations mentioned in the work, and 4,000+ all-colour images arranged in a sequence of Picture Galleries. Jetliner Cabins: Evolution & Innovation (ISBN: 0-991-41011-4) was published in 2014.
Born in Scotland and educated in Britain, France and the US (she was a Fulbright Scholar at Cornell University), Jennifer is now an American citizen and resides in New York City. She is a member of The Cornell Club (www.cornellclubnyc.com), the Institute of Directors (www.iod.com), The Chartered Institute of Logistics and Transport (www.ciltna.com) and The Wings Club (Golden Eagle Status) (www.wingsclub.org). Jennifer serves on the Concorde Advisory Committee at the INTREPID SEA, AIR & SPACE MUSEUM, New York City.
Grateful acknowledgement is given to the airlines and other organizations credited in this book for permission to use their photographs.
There are other images, also credited, that come from publicly available sources, for example, company sales brochures and websites. Pictures that are displayed
without photo credits come from the Collection of J. Clay Consulting.
Jennifer Coutts Clay has asserted her right under the Copyright, Designs and Patents Act, 1988, to be identified as the author of this work.
First Edition in Hardback © 2003 Jennifer Coutts Clay. Second Edition in Paperback © 2006 Jennifer Coutts Clay. Third Edition in Digital Format © 2014 Jennifer Coutts Clay.