Media Archive
A collection of articles and presentations featuring Jennifer Coutts Clay, author of JETLINER CABINS: Evolution and Innovation.
In his 30 March 2025 post in the Business & Travel section of AirGuide.com, Brian Davidson announced that Jennifer Coutts Clay will be a Panellist for CABIN REFURBISHMENT: Tailored to perfection, 8 April 2025 at 14:00 hours at CabinSpace Live, hosted by Inflight HMG Aerospace, provides a dedicated theatre at Aircraft Interiors Expo in Hamburg, Germany, to discuss the cabin of tomorrow and beyond.
The 4th Edition of JETLINER CABINS: Evolution & Innovation was the #10 Best Seller for Industrial Design in the Amazon Kindle Store March 2025!
The CILTNA – What’s New in Logistics and Transport for Week Newsletter Ending February 28, 2025 announced CabinSpace Live, hosted by Inflight HMG Aerospace, provides a dedicated theatre at Aircraft Interiors Expo in Hamburg, Germany, to discuss the cabin of tomorrow and beyond. Jennifer Coutts Clay CMILT will be a panelist for CABIN REFURBISHMENT: Tailored to perfection.
See page 2 of the newsletter for more details.
Aircraft Interiors Expo
CabinSpace Live, hosted by Inflight HMG Aerospace, provides a dedicated theatre at Aircraft Interiors Expo in Hamburg, Germany, to discuss the cabin of tomorrow and beyond. Jennifer Coutts Clay will be a Panellist for CABIN REFURBISHMENT: Tailored to perfection, 8 April 2025 at 14:00 hours.
Moderated by: Rob Munro, Editor of LARA.
The CILTNA – What’s New in Logistics and Transport for Week Newsletter Ending February 7, 2025 reprinted Jennifer’s most recent article, ‘Great Expectations for Supersonic Travel as XB-1 Breaks Sound Barrier,’ that was published in the 02 February 2025 issue of Runway Girl Network
JetlinerCabins.com is proud to be a Founding and Online Sponsor of the Crystal Cabin Award. Congratulations to the very deserving finalists, who all contribute to the Evolution and Innovation of Jetliner Cabins.
In the Fall/Winter 2024 Pan Am Historical Foundation Newsletter, Clipper, Ruth Maron reviews the JETLINER CABINS Fourth Edition E-BOOK and interviews Jennifer about her experience working as General Manager, Product Design and Development at PAN AM.
A Review of the Fourth Edition of ‘Jetliner Cabins: Evolution & Innovation’ by Jennifer Coutts Clay
by David Willis, Key.aero website
‘The coverage and depth of knowledge of the subject displayed is both extensive and authoritative, as can be expected from an author who worked In senior positions in the airline industry….There are 245 electronic pages divided into 16 chapters, although the ability to link the E-book with content hosted on the web increases its scope of content far beyond what the pagination would suggest….While such subjects may not sound like natural ‘page-turners; the combination of well written narrative, interspaced with comments by relevant people from industry, and creative presentation – bullet points, links to other content, images – kept me engaged…If you have an interest in airliners, aircraft interiors or design In general, this is definitely the (E-)book for you.’
ON FRIDAY, NOV. 15 / 9 TO 10:30 A.M.
THE VAUGHN COLLEGE MANAGEMENT DEPARTMENT PRESENTED:
Industry Insights Speaker Series
Sponsored by:
ATL Partners
JENNIFER COUTTS CLAY
Marketing Executive,
British Airways, Pan Am, United Express, South African Airways (ret.)
Consultant, Author, JETLINER CABINS
TOPIC: Concorde: Flying Supersonic and Careers in
the Supersonic Sector
And the reviews are in:
‘… fabulous presentation … detailed and insightful comments about Concorde and the future of supersonic flight … beautiful visuals’
MAXINE LUBNER, Ph.D.
Professor and Chair, Management Department
Vaughn College of Aeronautics and Technology<
‘To get an insight like this is unique and rare.’
CAPTAIN DON VAN DYKE, MS, CMILT, FRAeS
Jennifer serves as a member of the Vaughn College of Aeronautics Management Department’s Industry Advisory Council and a frequent presenter in the Industry Insights Speaker Series.
Jennifer Coutts Clay presents Concorde:Flying Supersonic and Careers in the Supersonic Sector for Vaugn College via zoom.
A free opportunity to learn about Concorde and careers in the supersonic sector
On 12 November, Aircraft Interiors International announced in their Airframer News column that Jennifer Coutts Clay, aircraft interiors expert and author of the popular JETLINER CABINS E-BOOK (a top 10 Kindle best seller for industrial design), was scheduled to give a talk titled ‘Concorde: Flying Supersonic and Careers in the Supersonic Sector’.
The presentation, hosted in conjunction with the Industry Insights Speaker Series at Vaughn College of Aeronautics and Technology in East Elmhurst, New York, was held via Zoom on Friday 15th November at 09:00-10:30 EST.
Get a feel for Jennifer’s expertise HERE, and of her research into Concorde HERE.
Jennifer Coutts Clay, aircraft interiors expert and author of the popular Jetliner Cabins book, is signed up to give a talk on accessibility and special needs in aviation. The talk, hosted in conjunction with the Industry Insights Speaker Series at Vaughn College of Aeronautics and Technology in East Elmhurst, New York, will be held via Zoom on 29th November at 18:00-19:30 EST.
Jennifer’s presentation is based on JETLINER CABINS Chapter 8: Accessibility: Special Needs.
29 November 2023 | 6 to 7:30 P.M. EST
DR. MAXINE LUBNER, Ph.D., Professor and Chair, Management Department, Vaughn College of Aeronautics and Technology
Jennifer’s comments are featured in the article ‘Timeless Thinking’ in Aircraft Interiors International 2023 Design Showcase magazine.
This article first appeared in Inflight magazine in January/February 2022.
In the latest issue of Inflight magazine, Jennifer Coutts Clay shares insights on the benefits of digitalisation in the aircraft cabin as PEDs and apps replace paper records.
January/February 2022
“Jetliner Cabins is one of those apps that you open on your device and say to yourself ‘Now this is interesting, I’m going to finish my coffee and spend 15 minutes looking at this,’ but then you realize two hours have flashed by. There is nothing like it out there! This ebook is the most comprehensive history of modern aircraft interiors, period. Actually, for that matter, it is the only book out there on aircraft interiors that provides an insider’s view into the intriguing world of aviation that can be applied to any business. I highly recommend this publication for anyone interested in branding, corporate identity, product design, marketing, and aviation. Students and executives alike will learn invaluable and universal insights from this ebook!”
garbonzo gaming (December 3, 2020)
I thought this was very interesting and kept me entertained on my flight and I learned a lot about the plane I was flying on.
Scottish Leadership Conference
Sunday December 6th
SCOTLAND 2021 – OPEN TO THE WORLD
AM Session : 9:30AM – 1:00PM
Keynote remarks from
Scotland 2021
The Lord Lyon, King of Arms
Rt Hon Viscount Thurso
Jennifer Coutts Clay – Jetliner Travel – 11:10AM – 11:25AM
followed by panel discussion
For Scotland, air travel is an essential component of inbound tourism. As airlines and airports face the challenges of coping with the Covid-19 pandemic, Jennifer’s Presentation, entitled 2021 Flying Healthy, examines new product developments and passenger-service procedures that are providing solutions to the current problems.
Christopher Buck (United States, October 13, 2020)
Jetliner Cabin: An Evolution of the Passenger’s Experience.
Since my first flight when I was five years old, airplanes have fascinated me. It is always so intriguing to contemplate the evolution of the designs and the efficiency elements throughout these five decades. Civil aviation has become more democratic over the years. More people have access to this means of transport every day, previously reserved only for the elites.
Nowadays, walking inside an airplane, we can almost feel we are entering a ‘flying house’ the innovations in engineering and aviation do not limit themselves to new designs, performance, or efficiency but primed by esthetic element. this app-ebook shows an incredible volume of useful information about efficiency, luxury (comfort), privacy, flexibility.
The quality of the imagery, and the information contained here are excellent. I truly recommend it.
Amazon Customer (United States, October 8, 2020)Who knew?
There is so much in this app for anyone who likes to fly. Great history about jetliner cabins and how they have evolved. Tons of information about design tricks. I highly recommend this app.
George Darrow (United States, October 7, 2020)Cabin Fever!
This is a great history of plane cabins over the years ! fascinating, and fun.
Alison (United States, September 25, 2020)Clear blue skies!
As a frequent flier, I spend a lot of time in airplanes for work. This ebook definitely goes into detail about all the various types of cabins there are and offers insight on what makes an enjoyable flying experience.
Paula Butterfly (United States, September 25, 2020)Interesting!
I never put thought into airline cabins and how they were actually built, so this was really cool. The photographs were my favorite part about this ebook.
HIGHER CALLING
CILTNA newsletter marks the retirement of the Boeing 747 fleet by including the article ‘Higher Calling,’ written by Jennifer Coutts Clay CMILT, author of JETLINER CABINS.
This is the fifth and final article in Jennifer’s series of articles about B747 cabin innovations and the integral involvement of Pan American World Airways (Pan Am).
Dining in the Sky: Celebrating the ‘Queen of the Skies’ and Haute Cuisine during the Glory Days of flying. The stairway located in Zone A of the B747 conveyed an aura of mystery, and the Pan Am Upper Deck dining experience was one of the most talked-about events in air travel.
This article was first published in Aircraft Interiors International magazine, in November 2018.
HIGH-DENSITY B747 CABINS
This article was first published in Aircraft Interiors International magazine, in September 2019.
JETLINER CABINS E-BOOK UPDATE
Airline industry expert Jennifer Coutts Clay has updated the Jetliner Cabins: Evolution and Innovation E-Book app, to reflect Covid-19 learnings and to include fresh insights
GAME-CHANGING B747SP
In April 1976, Pan Am launched the Boeing 747SP, a variant of the B747-100. SP stands for ‘Special Performance’, but what was so special about the SP? Jennifer Coutts Clay explains in the Aircraft Interiors International 2020 Design Showcase.
Written by Jennifer Coutts Clay
CabinSpace Live Seminar Theatre
Flying for All – Creating an Accessible Cabin
Moderator: Jennifer Coutts Clay, Author, Jetliner Cabins
Aircraft Interiors EXPO Los Angeles, CA, USA
‘Your introductory presentation was an excellent introduction to the critical issues and set the scene for a really good discussion. … We will add the extended deck [i.e. the presentation Slides and Commentary] to our website‘
GILLIAN JENNER
Editorial Director, Seminars and Conferences
A HISTORY OF ACCESSIBILITY
Jennifer Coutts Clay is moderating the ‘flying for all – creating an accessible cabin session at the cabinspace live seminar. Here she outlines the airline industry’s progressive approach to accessibility over the years.
Written by Jennifer Coutts Clay
HIGH-DENSITY B747 CABINS
Jennifer Coutts Clay recalls big changes to B747 cabins in the 1970s.
Written by Jennifer Coutts Clay
At the upcoming Aircraft Interiors Expo in Los Angeles, co-located with the APEX EXPO, Jetliner Cabins author and former airline industry executive, Jennifer Coutts Clay, will make a keynote presentation on accessibility, and lead a panel discussion about the challenges faced by disabled passengers and passengers with restricted mobility (PRMs).
The panelists slated to participate in this “Flying for All” discussion include PriestmanGoode head of project management Tom Lipscomb; American Airlines senior manager, customer experience, accessibility Gina Emrich; Molon Labe CEO Hank Scott; and Michele Erwin, who serves as president of nonprofit organization All Wheels Up.
In an interview with Runway Girl Network, Coutts Clay points out that there are an estimated one billion people living with disabilities, according to the United Nations World Health Organization (WHO). A growing aging population will also require help when traveling. Persons over the age of 60 reached 962 million in 2017, and that number is expected to double by 2050 to 2.1 billion.
Flying for All — creating an accessible cabin
Hear more at AIX LA 2019
Tuesday, September 10, 2019
14:00 – 15:00
Moderator Jennifer Coutts Clay,
author Jetliner Cabins
Industry experts:
• Gina Emrich, Senior Manager of Customer Accessibility, American Airlines
• Michele Erwin, President, All Wheels Up
• Tom Lipscomb, Head of Project Management, PriestmanGoode
• Hank Scott, Chief Executive Officer, Molon Labe
50 YEARS OF THE 747
The beautiful Boeing 747-100 didn’t just introduce a little more glamour into air travel; it also helped make air travel more affordable for the masses. Join Jennifer Coutts Clay as she celebrates 50 years of the Queen of the Skies in the Aircraft Interiors International 2019 Design Showcase.
Written by Jennifer Coutts Clay
SUPERSONIC CABINS
The second generation of supersonic commercial flights is coming, and the cabin designs look set to build on those of the legendary Concorde, finds Jennifer Coutts Clay in the Aircraft Interiors International 2019 Design Showcase.
Written by Jennifer Coutts Clay
HIGHER CALLING
This year is the 50th anniversary of the jumbo. To mark the occasion, join Jennifer Coutts Clay as she describes the passenger experience in Pan Am’s B747-100 upper deck in the November 2018 Issue of Aircraft Interiors International magazine.
Written by Jennifer Coutts Clay
Jennifer Coutts Clay celebrates the design legacy of Philip George in the September 2018 Issue of Aircraft Interiors International magazine.
Click to read Jennifer’s Pan Am Case Study in Aircraft Interiors International magazine
Written by Jennifer Coutts Clay
Radio Business for Breakfast
Ken Morgan interviews Jennifer Coutts Clay (7’ 38”).
Main topics include: Pan Am; Concorde and Supersonic Travel; Economy Class Food and Beverage.
Concorde timelines: New-generation connections
’Throughout the 27-year operating history of Concorde (1976 – 2003), aircraft cabin designers had to wrestle with the challenge of how to make the jetliner-interior environment appeal to the hearts, minds and sensibilities of aviation’s top net-worth market segment.’
To learn more, read Jennifer’s article, ’Concorde timelines: New-generation connections’ on the Aircraft Interiors International website.
View Jennifer’s APP VIDEO Concorde Unique
Written by Jennifer Coutts Clay, formerly Controller of Corporate Identity at British Airways.
SUPER TIMES
Jennifer’s article on ‘Super Times’ in Aircraft Interiors International magazine, 20th Anniversary Showcase 2018
View Jennifer’s Jetliner Cabins Video: Marketing Challenge.
View Jennifer’s Jetliner Cabins Video: Cabin Maintenance.
Written by Jennifer Coutts Clay, formerly Controller of Corporate Identity at British Airways.
Jennifer’s MEET THE AUTHOR session, 14.00 – 16.00, at the Airbus BizLab at the Aircraft Interior EXPO, Hamburg, Germany, April 2017
Jennifer (wearing blue jacket) met with Professor Werner Granzeier (wearing black jacket and red tie) and a group of aeronautical engineering students, to discuss aircraft cabin products and related technologies at the Aircraft Interior EXPO, Hamburg, Germany.
Jennifer presented the Innovator of the Year Award at the TRAVELPLUS media ceremony, at the Aircraft Interiors EXPO in Hamburg, Germany.
www.travelplusawards.com
04 April 2017
As Jennifer explains: ‘The TravelPlus Awards show-case the dazzling range of Amenity Kits now available to airline passengers worldwide. For decades, first- and business-class Amenity Kits have been cherished as special souvenirs of memorable long-haul flights. Amenity Kit programs present major opportunities for airlines and manufacturers to display creativity and ingenuity when developing customized personal-care accessories. Promoting customer well-being throughout the duration of ever-longer flights is a highly competitive marketing challenge, and Amenity Kits have evolved from simply providing basic passenger-comfort items. Today’s luxurious giveaway bags, wallets, boxes, tins and pouches incorporate famous-name cosmetics and aspirational lifestyle-branding elements. Airlines that win TravelPlus Awards enjoy international accolades and ‘Star-Status’ ratings for offering their customers the very best-in-class design and quality of Amenity Kits.’
Flight Chic tweets about Jennifer’s Concorde editorial in Aircraft Interiors International.
FlightChic
@designerjet
Super #avgeek #PaxEx read from Jennifer Coutts Clay @jetlinercabins on the thrill of flying Concorde.
CONCORDE TO NEW YORK
Jennifer’s editorial ‘Concorde to New York’ in the March 2017 Aircraft Interiors International magazine
View Jennifer’s Jetliner Cabins Video: Concorde Unique.
Written by Jennifer Coutts Clay, formerly Controller of Corporate Identity at British Airways.
Jennifer’s comments on Pan American Business Clipper Class.
Click to read Jennifer’s Pan Am Case Study in Aircraft Interiors magazine
Jennifer’s interviews with HMG Aerospace about future marketing trends, at the APEX EXPO, Singapore
Jennifer presented the 2016 award for CABIN CONCEPTS at the tenth anniversary gala celebration of The Crystal Cabin Awards in Hamburg, Germany. The award was won by Etihad Airways.
www.crystal-cabin-award.com
Jennifer moderated part of the Passenger Experience Conference in Hamburg, Germany.
View Jennifer’s Jetliner Cabins Video: E-BOOK Promo.
View Jennifer’s Jetliner Cabin Video: Cabin Maintenance.
Jennifer’s Guest Author article about Concorde,
Considering supersonic speed versus subsonic spaciousness, in Runway Girl Network
View Jennifer’s Jetliner Cabins Video: Concorde Unique.
Written by Jennifer Coutts Clay, formerly Controller of Corporate Identity at British Airways.
Jennifer serves on the Concorde Advisory Committee at the INTREPID SEA, AIR & SPACE MUSEUM, New York City.
‘The Concorde Advisory Committee at the INTREPID SEA, AIR & SPACE MUSEUM —home of Concorde Alpha Delta—comprises individuals who are each uniquely connected to the history and development of Concorde. Formed in 2015, the committee is currently advising the Museum on its plans for a 2019 exhibition that will celebrate the 50th anniversary of Concorde’s first flight and explore supersonic flight in the context of global innovation.’
View Jennifer’s Jetliner Cabin Video: Concorde Unique.
Jennifer’s E-BOOK APP is reviewed in Airliner World:
‘Readers may be familiar with Jennifer Coutts Clay’s book, Jetliner Cabins, which was first published in 2003. It is the only comprehensive survey of the aircraft cabin environment from the 1970s to the present day. Now there is a new way to enjoy the current and classic content from Jetliner Cabins, following its launch as an interactive app for Apple, Kindle and Android-based mobile devices. It is an ideal source for those wanting to learn, or simply reminisce, about the evolution of airline cabins and in-flight service.’
View Jennifer’s Jetlner Cabins Video: E-BOOK Promo.
View Jennifer’s Jetlner Cabins Video: Cabin Maintenance.
Jennifer is Associate Producer of Ode to Concorde, a documentary from Right Angle Films, now in production, directed by Chris Purcell. For more information visit www.spiritofconcorde.com.
Watch Ode to Concorde promotional video.
JETLINER CABINS IS NOW AVAILABLE AS AN E-BOOK APP
This is a must-read for industry professionals, industry watchers and anyone interested in the history of aircraft interiors, its evolution and its promise. It features insights from leading experts in the field, and is chock-full of wonderful pictures. The E-BOOK is available as both an iOS app and an Android App.
View Jetliner Cabins Video: E-BOOK Promo.
View Jetliner Cabins Video: Marketing Challenge.
Jennifer moderated Cabin Interiors and Hospitality sessions at the Passenger Experience Conference in Hamburg, Germany.
View Jetliner Cabins Video: E-BOOK Promo
View Jetliner Cabins Video: Cabin Maintenance.
Jennifer’s E-BOOK APP is reviewed in Onboard Hospitality.
Jennifer’s E-BOOK APP is reviewed in Airports International.
View Jetliner Cabins Video: E-BOOK Promo.
View Jetliner Cabins Video: Cabin Maintenance.
Jennifer is quoted in the 21 October 2014 Skift article about the next generation of aircraft interiors.
Click to read Jennifer’s White Paper: GREEN HORIZONS.
Click to View Jennifer’s Slide Presentation: GREEN CABINS.
Jennifer moderated part of the Passenger Experience Conference during the Aircraft Interiors EXPO Americas, 14-16 October 2014, in Seattle, Washington, USA.
Jennifer and Jetliner Cabins are cited in ‘The Future of the Aircraft Cabin: Tracking Trends & Debunking Myths’, a Skift Trends Report, August 2014.
The JETLINER CABINS: Evolution & Innovation E-Book APP is here!
Jennifer’s Case Study about the legendary Pan Am in Aircraft Interiors International.
Written by Jennifer Coutts Clay
The 25 April 2013 APEX Editor’s Blog referenced to Jennifer’s Airline Amenity Kits Picture Gallery
JETLINER CABINS:
Evolution & Innovation
Click to buy the
interactive E-BOOK.
ISBN 0-979-8-218-33203-7
Acknowledgements
Grateful acknowledgement is given to the airlines and other organizations credited in this book for permission to use their photographs.
There are other images, also credited, that come from publicly available sources, for example, company sales brochures and websites.
Pictures that are displayed without photo credits come from the Collection of J. Clay Consulting.
