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In the Fall/Winter 2024 Pan Am Historical Foundation Newsletter, Clipper, Ruth Maron reviews the Jetliner Cabins Fourth Edition E-book and interviews Jennifer about her experience working as General Manager Product Design and Development at PAN AM.
16 December 2024
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ON FRIDAY, NOV. 15 / 9 TO 10:30 A.M. THE VAUGHN COLLEGE MANAGEMENT DEPARTMENT PRESENTED:Industry Insights Speaker Series Sponsored by: ATL Partners
JENNIFER COUTTS CLAY
Marketing Executive,
British Airways, Pan Am, United Express, South African Airways (ret.)
Consultant, Author, "Jetliner Cabins"
TOPIC: Concorde: Flying Supersonic and Careers in
the Supersonic Sector
And the reviews are in:
"… fabulous presentation … detailed and insightful comments about Concorde and the future of supersonic flight … beautiful visuals" Maxine Lubner, Ph.D.
Professor and Chair,Management Department
Vaughn College of Aeronautics and Technology
"To get an insight like this is unique and rare." Captain Don Van Dyke, MS, CMILT, FRAeS
15 November 2024
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Key.Aero announces Concorde: Flying Supersonic and Careers in the Supersonic Sector
On 15th November 2024 between 9 – 10:30am, Jennifer Coutts Clay will present, Concorde: Flying Supersonic and Careers in the Supersonic Sector for Vaugn College via zoom.
14 November 2024
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A free opportunity to learn about Concorde and careers in the supersonic sector
On 12 November, Aircraft Interiors International announced In their Airframer News column that Jennifer Coutts Clay, aircraft interiors expert and author of the popular Jetliner Cabins book (a top 10 Kindle best seller for industrial design), is scheduled to give a talk titled ‘Concorde: Flying Supersonic and Careers in the Supersonic Sector’.
The presentation, hosted in conjunction with the Industry Insights Speaker Series at Vaughn College of Aeronautics and Technology in East Elmhurst, New York, will be held via Zoom on Friday 15th November at 09:00-10:30 EST. You can get a feel for Jennifer’s expertise HERE, and of her research into Concorde HERE. |
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Greg Whitaker of Real Response Media announced in Aviation Business News that aircraft cabin expert Jennifer Coutts Clay will hold a free to attend webinar, Concorde: Flying Supersonic and Careers in the Supersonic Sector, this Friday, November 15, 2024 at 9-10am EST |
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In their 12 November email newsletter, CILTNA invited their members to please join the Management Department of Vaughn College on, Friday, November 15, 9 - 10:30 am ET, to hear from: Jennifer Coutts Clay CMILT, Marketing Executive, British Airways, Pan Am, United Express, South African Airways (ret.), Consultant, Author of “Jetliner Cabins” speak on " Concorde: Flying Supersonic and Careers in the Supersonic Sector.” All talks are free and open to the Vaughn College community and the aviation industry. |
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Vaughn College presents the Fall 2024 Virtual Industry Insights Speaker Series, generously sponsored by ATL Partners.
On November 15, 2024, Jennifer Coutts Clay, Author, JetLiner Cabins will present: Concorde: Flying Supersonic and Careers in the Supersonic Sector
01 October 2024
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In the 17 October 2024 article, "Baby Boom demonstrator progresses towards supersonic flight" by Mary Kirby on Runway Girl Network, Jennifer comments on the second-generation of supersonic flight.
17 October 2024
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SeatMaps was founded by Fred Finn, a Guinness World Record holder for passenger miles and most flights on Concorde, and Djois Franklin, a tech veteran from AMD and Microsoft. Initially started as Quicket GmbH, the company aimed to provide accurate seat map and visualization information data for various airlines to benefit both travel businesses and consumers. |
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On Tuesday, September 24 at 5pm (ET) / 4pm (CT) / 2pm (PT). Airliner interiors expert Jennifer Coutts Clay CMILT, author and publisher of the acclaimed JETLINER CABINS, the definitive guide to aircraft cabin interiors, joined CILTNA at the US Chapter Forum to discuss airline retrofit and upgrade investment programs designed to improve the onboard passenger experience.
Jennifer did "...a wonderful job"
- Rebecca Whelan, Administrator CILT North America
“Absolutely fascinating insights … Really terrific presentation and discussion …”
Andrew Young FCILT, International Vice President CILT Americas Region, Chair USA Chapter – CILT North America, Board Member – CILT North America
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JETLINER CABINS E-BOOK is a Proud Sponsor of the APEX Global EXPO, 28-30 October 2024, Long Beach CA
Looking forward to seeing you there!
28-30 October 2024
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The 4th Edition of
Jetliner Cabins
Evolution & Innovation
was the #8 Best Seller for Industrial Design
in the Amazon Kindle Store
August 2024!
27 August 2024
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In his Eye on Travel Podcast, Peter Greenberg, CBS News Travel Editor, interviews Jennifer Coutts Clay and reviews the 4th Edition of JETLINER CABINS: Evolution & Innovation interactive E-BOOK
Eye on Travel — Omni Homestead Resort in Hot Springs, Virginia — June 1, 2024
This week’s broadcast of Eye on Travel is from the legendary and historic Omni Homestead Resort in Hot Springs, Virginia, arguably the oldest hotel in America — dating back to 1766.
In his Eye on Travel Podcast, Peter Greenberg reviews JETLINER CABINS: Evolution & Innovation " I loved reading that book because I get to dream about what [flying] used to be like and what it still can be." " Great visuals ..." —PETER GREENBERG, CBS News Travel Editor
01 June 2024
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Aircraft Interiors Expo
CabinSpace Live, hosted by Inflight HMG Aerospace, provides a dedicated theatre at Aircraft Interiors Expo in Hamburg, Germany, to discuss the cabin of tomorrow and beyond. Jennifer Coutts Clay will be the Moderator for CABIN REFURBISHMENT: Investing to Impress, 28 May 2024 at 16:00 hours.
"You did a wonderful job moderating your panel."
"Thank you for your time and effort. It was a great session to end an enjoyable day." — BECKY HOWELLS, Co-Founder and Chief Commercial Officer Inflight Magazine
"It was great to meet you in person and I really enjoyed your insightful panel discussion! Thank you very much for joining us." — SATU DAHL, Inflight Editor
Industry Specialists: • David Rice, Managing Director, Optimum Aero • Melanie Berry, Director of Customer Experience, Iberia • Jacobo Mesta, CEO, Soisa Aircraft interiors • Daniel Kerrison, SVP Inflight Operations flydubai |
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Jetliner Cabins e-book updated and expanded
Fans of the ‘Jetliner Cabins: Evolution & Innovation’ book by Jennifer Coutts Clay book will be happy to hear that an extensively updated version has been released, with new case studies, 16 updated chapters, video clips, insights from specialists, in-depth guest essays, and 20 picture galleries. —ADAM GAVINE, Editor and passenger experience maven at Mark Allen Group
02 May 2024
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JetlinerCabins.com is proud to be a Founding and Online Sponsor of the Crystal Cabin Award May 2024. Congratulations to all the very deserving winners this year, as well as to the finalists, who all contribute to the Evolution and Innovation of JETLINER CABINS.
28 May 2024
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LAUNCHED ON 20 APRIL 2024
REVISED, UPDATED AND EXPANDED
20 April 2024
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Jennifer Coutts Clay, CMILT will be moderator for the Annual Aircraft Interiors EXPO on 28 May 2024 in Hamburg, Germany.
See page 16 of the newsletter for more details.
05 April 2024
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In the days of Concorde. Article by Jennifer Coutts Clay, author of JETLINER CABINS: Evolution & Innovation, appears on page 10.
February 2024
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Second-Generation Supersonic Cabin
Jennifer Coutts Clay, founder of jetlinercabins.com, looks at the remarkable and ongoing story that is leading to the design of second-generation supersonic aircraft cabins.
January 2024
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A free opportunity to learn about accessibility in aviation
Jennifer Coutts Clay, aircraft interiors expert and author of the popular Jetliner Cabins book, is signed up to give a talk on accessibility and special needs in aviation. The talk, hosted in conjunction with the Industry Insights Speaker Series at Vaughn College of Aeronautics and Technology in East Elmhurst, New York, will be held via Zoom on 29th November at 18:00-19:30 EST.
The event is open to the public and can be accessed at the link below. Simply click to join in! |
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Jennifer’s presentation is based on JETLINER CABINS Chapter 8: Accessibility: Special Needs.
Vaughn College of Aeronautics and Technology
29 November 2023 | 6 to 7:30 P.M. EST
“That was spectacular! Thanks so much!” — DR. MAXINE LUBNER, Ph.D., Professor and Chair, Management Department, Vaughn College of Aeronautics and Technology
29 November 2023
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JetlinerCabins.com is proud to be a Founding and Online Sponsor of the Crystal Cabin Award 2022/2023. Congratulations to all the very deserving winners this year, as well as to the finalists, who all contribute to the Evolution and Innovation of JETLINER CABINS.
18 April 2023
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Jennifer’s comments are featured in the article ‘Timeless Thinking’ in Aircraft Interiors International 2023 Design Showcase magazine.
January 2023
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CILTNA newsletter presents the latest Pan Am Podcast entitled Episode 19: CONCORDE. The Host, Tom Betti, discusses the history of the British Airways Concorde with his distinguished guests: Captain Mike Bannister, formerly Chief Pilot of the British Airways Concorde fleet, and John Lampl, who was British Airways VP Corporate Communications, The Americas. Jennifer Coutts Clay, formerly Controller Corporate Identity at British Airways, describes the Concorde programmes that she worked on before becoming Pan Am’s General Manager Product Design & Development.
05 April 2022
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In Episode 19 of the Pan Am Podcast Program, the Host, Tom Betti, discusses the history of the BRITISH AIRWAYS CONCORDE with his distinguished guests: Captain Mike Bannister, formerly Chief Pilot of the British Airways Concorde fleet, and John Lampl, who was British Airways VP Corporate Communications, The Americas. Jennifer Coutts Clay, formerly Controller Corporate Identity at British Airways, describes the Concorde programmes that she worked on before becoming Pan Am’s General Manager Product Design & Development.
02 April 2022
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CILTNA newsletter presents APPS IN THE AIRCRAFT CABIN, an article written by Jennifer Coutts Clay on the benefits of digitalization, as PEDs and apps replace paper records.
This article first appeared in Inflight magazine in January/February 2022.
01 February 2022
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In the latest issue of Inflight Magazine, Jennifer Coutts Clay shares insights on the benefits of digitalisation in the aircraft cabin as PEDs and apps replace paper records.
January/February 2022
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CILTNA newsletter presents a summary of ‘Green Advances: Superior Interiors,’ from Chapter 15 of JETLINER CABINS: Evolution & Innovation, the E-BOOK app by Jennifer Coutts Clay CMILT.
29 October 2021
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Jennifer is interviewed by Stephanie Taylor in APEX.aero. Subject: Touchless Technology and Accessibility.
25 October 2021
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The Wings Club of New York has displayed the Pan Am Podcast on its Instagram and Facebook displays. Hosted by Tom Betti, Jennifer’s interview is featured in Episode 5: Missiles, Hotels and Rebranding an Icon.
28 September 2021
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Jennifer's EBOOK APP JETLINER CABINS: Evolution & Innovation is reviewed by Tom Betti, Historian and Host of the Pan Am Podcast:
"Jetliner Cabins is one of those apps that you open on your device and say to yourself ‘Now this is interesting, I’m going to finish my coffee and spend 15 minutes looking at this,’ but then you realize two hours have flashed by. There is nothing like it out there! This ebook is the most comprehensive history of modern aircraft interiors, period. Actually, for that matter, it is the only book out there on aircraft interiors that provides an insider’s view into the intriguing world of aviation that can be applied to any business. I highly recommend this publication for anyone interested in branding, corporate identity, product design, marketing, and aviation. Students and executives alike will learn invaluable and universal insights from this ebook!"
22 September 2021
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Jennifer is interviewed by Melissa Moody in Aviation Business News. Subject: Aircraft cabins pre-, during-, and post-Covid.
22 September 2021
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CILTNA newsletter presents the latest Pan Am Podcast, entitled Episode 5: Missiles, Hotels, and Rebranding an Icon. In conversation with Tom Betti, Jennifer Coutts Clay CMILT, formerly Pan Am General Manager Product Design & Development, discusses the $25-million program that covered the fleet upgrade (aircraft interiors and exteriors, including the billboard livery) and the complete redesign of the passenger service product.
21 September 2021
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In Episode 5 of the Pan Am Podcast Program, Jennifer Coutts Clay is interviewed by Tom Betti. They discuss the rebranding and aircraft upgrade program (exteriors and interiors) at Pan American World Airways, during the late 1980s. At that time, Jennifer was the airline’s General Manager Product Design & Development.
13 September 2021
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CILTNA presents CONCORDE UNIQUE – Supersonic Cabin Initiatives, a series of articles about supersonic commercial air travel, written by Jennifer Coutts Clay CMILT, formerly Controller of Corporate Identity at British Airways.
The 6th and final article in this series, entitled The Last Word, celebrates the unique achievements of the world’s first supersonic passenger jetliner. Those who flew Concorde still rhapsodize about the amazing experience: 10 miles up, moving faster than a rifle bullet, exquisite wining ‘n’ dining alongside A-List Names, accelerating to Mach 2 at the edge of space — with passing views of planet Earth! Even in this era of palatial, subsonic first-class cabins, who would not wish to re-live the glory days of Concorde?
This article first appeared in Inflight magazine in March/April 2016. |
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CILTNA presents CONCORDE UNIQUE – Supersonic Cabin Initiatives, a series of articles about supersonic commercial air travel, written by Jennifer Coutts Clay CMILT, formerly Controller of Corporate Identity at British Airways. The 5th article in this series, entitled Super Times, summarizes challenges faced by jetliner-cabin designers and outlines big-budget completion programmes in First, Business and Economy Class. For the development of Premium Economy Class many airlines emulated the business-style ‘look’ of Concorde’s techno-silver-grey cabin-design treatment. With an array of advanced products now available, airlines have new marketing opportunities to upgrade their inflight service for future air travel — both sub-sonic and supersonic. This article first appeared in Aircraft Interiors International magazine 20th Anniversary Showcase 2018. |
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Jennifer Coutts Clay, author JETLINER CABINS, is quoted in Robb Report’s article by Christine Negroni: Concorde 2.0? Inside the Grueling Race to Launch a New Era of Supersonic Jets.
01 July 2021
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CILTNA presents CONCORDE UNIQUE – Supersonic Cabin Initiatives, a series of articles about supersonic commercial air travel, written by Jennifer Coutts Clay CMILT, formerly Controller of Corporate Identity at British Airways. The 4th article in this series, entitled Concorde Timelines, explores Concorde’s extraordinary range of influence. During its operational years, Concorde enthralled the world’s Top Names, having established a unique aircraft-cabin identity that was subsequently emulated by dozens of airlines worldwide. In the current, non-supersonic era, Concorde provides inspiration for aviation enthusiasts and dreamers while also serving as an essential technical platform for the development of future supersonic flight.
This article first appeared in the Aircraft Interiors International website on June 26, 2018. |
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CILTNA presents CONCORDE UNIQUE – Supersonic Cabin Initiatives, a series of articles about supersonic commercial air travel, written by Jennifer Coutts Clay CMILT, formerly Controller of Corporate Identity at British Airways.
The 3rd article in this series, entitled Concorde to New York, recalls the political and operational challenges that blocked the initial launch of supersonic services to The Business Capital of the World.
This article first appeared in Aircraft Interiors International magazine in March 2017.
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CILTNA presents CONCORDE UNIQUE – Supersonic Cabin Initiatives, a series of articles about supersonic commercial air travel, written by Jennifer Coutts Clay CMILT, formerly Controller of Corporate Identity at British Airways.
The 2nd article in this series, entitled Supersonic Cabins, reviews ingenious innovations that could boost fuel-efficiency, create a better environment for passengers and redefine the luxury of high-speed travel.
This article first appeared in Aircraft Interiors International magazine in March 2018, and in the Aircraft Interiors International 2019 Design Showcase magazine.
15 June 2021
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CILTNA presents CONCORDE UNIQUE – Supersonic Cabin Initiatives, a series of articles about supersonic commercial air travel, written by Jennifer Coutts Clay CMILT, formerly Controller of Corporate Identity at British Airways.. The 1st article in this series, entitled Considering supersonic speed versus subsonic spaciousness, examines some of the major marketing challenges associated with the small-size Concorde cabin and looks ahead to the development of second-generation supersonic air travel.
This article first appeared on Runway Girl Network in April 2016.
08 June 2021
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CILTNA shines light on airline sustainability with focus on JETLINER CABINS: Evolution & Innovation Chapter 15/GREEN ADVANCES
20 April 2021
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World Aviation Festival: Jennifer Coutts Clay, author Jetliner Cabins, quoted on the airline industry's prioritzation and adoption of new health and hygiene protocols, in the wake of the Covid-19 pandemic, with insights on the future of Flying Healthy.
March 2021
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Jennifer Coutts Clay on overcoming the challenges of COVID in aviation
The Runway Girl Network interviews Jennifer Coutts Clay to discuss Covid-19 and her expert case studies.
As a leading woman in aviation, Jennifer Coutts Clay shares her insights on how the Covid pandemic compares to other airline industry shocks and highlights opportunities for the industry to adapt and improve through innovation.
05 March 2021
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Panasonic tables Active Surfaces to support hygienic design
Jennifer shares insights with the Runway Girl Network on the practical application of active surfaces in the aircraft cabin.
03 March 2021
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CILTNA newsletter includes Jennifer’s Case Study entitled: 2021 FLYING HEALTHY, from JETLINER CABINS: Evolution & Innovation E-BOOK App Chapter 9/Look Smart: Keep Clean, covering the impact of the Covid-19 pandemic on aircraft-cabin design and maintenance strategies; the evolving passenger experience; and the development of airline well-being and hygiene programmes (4,000+ words; 60+ illustrations; 60+ website contact links). Because of the current public health crisis, this Case Study has been made available pro bono to general readership.
09 February 2021
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This Case Study is a sequel to Jennifer's earlier Case Study entitled 2020 CABIN HEALTH ALERTS, located in JETLINER CABINS: Evolution & Innovation Chapter 9/Look Smart: Keep Clean.
In view of the Covid-19 public health crises, this 2021 FLYING HEALTHY Case Study has been made available, pro bono, to general readership.
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cbbuck (January 19, 2021)
 Jetliner Cabins is Incredible!
Since my first flight when I was 5, airplanes have fascinated me. I really enjoyed this book and all the interesting information that it provides. It is a must have reference book, for educational purposes and Aircraft management. Excellent research material.
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In the January/February 2021 issue of Inflight Magazine, Steve Lodewyke offers an in-depth two-page (pages 52, 53) review of JETLINER CABINS: Evolution & Innovation that explores the full features of the E-BOOK APP — Product Branding; Passenger Experience; Cabin Maintenance and Marketing Challenge — and details the unique career experience which allowed author Jennifer Coutts Clay to put together what he describes as an "all-encompassing paean to the aircraft cabin environment".
January/February 2021
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Scottish Leadership Conference
Sunday December 6th
SCOTLAND 2021 - OPEN TO THE WORLD
AM Session : 9:30AM - 1:00PM
Keynote remarks from
Scotland 2021
The Lord Lyon, King of Arms
Rt Hon Viscount Thurso
Jennifer Coutts Clay - Jetliner Travel - 11:10AM - 11:25AM
followed by panel discussion
For Scotland, air travel is an essential component of inbound tourism. As airlines and airports face the challenges of coping with the Covid-19 pandemic, Jennifer’s Presentation, entitled 2021 Flying Healthy, examines new product developments and passenger-service procedures that are providing solutions to the current problems.
06 December 2020
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Christopher Buck (United States, October 13, 2020)
 Jetliner Cabin: An Evolution of the Passenger's Experience.
Since my first flight when I was five years old, airplanes have fascinated me. It is always so intriguing to contemplate the evolution of the designs and the efficiency elements throughout these five decades. Civil aviation has become more democratic over the years. More people have access to this means of transport every day, previously reserved only for the elites.
Nowadays, walking inside an airplane, we can almost feel we are entering a 'flying house' the innovations in engineering and aviation do not limit themselves to new designs, performance, or efficiency but primed by esthetic element. this app-ebook shows an incredible volume of useful information about efficiency, luxury (comfort), privacy, flexibility.
The quality of the imagery, and the information contained here are excellent. I truly recommend it.
Amazon Customer (United States, October 8, 2020)
Who knew?
There is so much in this app for anyone who likes to fly. Great history about jetliner cabins and how they have evolved. Tons of information about design tricks. I highly recommend this app.
George Darrow (United States, October 7, 2020)
Cabin Fever!
This is a great history of plane cabins over the years ! fascinating, and fun.
Alison (United States, September 25, 2020)
Clear blue skies!
As a frequent flier, I spend a lot of time in airplanes for work. This ebook definitely goes into detail about all the various types of cabins there are and offers insight on what makes an enjoyable flying experience.
Paula Butterfly (United States, September 25, 2020)
Interesting!
I never put thought into airline cabins and how they were actually built, so this was really cool. The photographs were my favorite part about this ebook.
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The Aircraft Interiors EXPO (AIX) has been postponed due to Covid-19 restrictions.
The new dates are: 14 to 16 June 2022.
Experience First – Inside Out
11:30 - 12:00
Moderator Jennifer Coutts Clay,
author Jetliner Cabins
Speaker:
Johannes Lampela, Director of Design, Los Angeles, BMW Group Designworks
Insights into innovating aviation for the 21st century
12:00 - 13:00
Moderator Jennifer Coutts Clay,
author Jetliner Cabins
12.00 – 12.30 Creating a Supersonic Experience
Speakers:
Ryan Scott, Senior Vice President of Global Sales, Boom Supersonic.
Ben Orson, Managing Director London, JPA Design
12.30 – 13.00 Disrupting from within
Speaker:
Florent Petteni, Aircraft Interiors Marketing, Airbus
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HIGHER CALLING
CILTNA newsletter marks the retirement of the Boeing 747 fleet by including the article 'Higher Calling,' written by Jennifer Coutts Clay CMILT, author of JETLINER CABINS.
This is the fifth and final article in Jennifer's series of articles about B747 cabin innovations and the integral involvement of Pan American World Airways (Pan Am).
Dining in the Sky: Celebrating the ‘Queen of the Skies' and Haute Cuisine during the Glory Days of flying. The stairway located in Zone A of the B747 conveyed an aura of mystery, and the Pan Am Upper Deck dining experience was one of the most talked-about events in air travel.
This article was first published in Aircraft Interiors International Magazine, in November 2018.
Visit Jennifer's Pan Am Blue Picture Gallery Preview
11 September 2020
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HIGH-DENSITY B747 CABINS
CILTNA newsletter marks the retirement of the Boeing 747 fleet by including the article ‘High-Density B747 Cabins,’ written by Jennifer Coutts Clay CMILT, author of JETLINER CABINS.
This is the fourth article in Jennifer’s series of articles about B747 cabin innovations and the integral involvement of Pan American World Airways (Pan Am).
During its half-century of commercial service, the Boeing 747 cabin space proved to be endlessly adaptable when reconfigured by carriers seeking to compete in new markets. Jennifer’s article analyzes the evolution of the 568-seat LOPA (layout of passenger accommodations) on the B747SR (Short Range) variant.
This article was first published in Aircraft Interiors International Magazine, in September 2019.
Visit Jennifer's Pan Am Blue Picture Gallery Preview
04 September 2020
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JETLINER CABINS E-BOOK UPDATE
Airline industry expert Jennifer Coutts Clay has updated the Jetliner Cabins: Evolution and Innovation E-Book app, to reflect Covid-19 learnings and to include fresh insights
September 2020
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GAME-CHANGING B747SP
CILTNA newsletter marks the retirement of the Boeing 747 fleet by including the article ‘Game-Changing B747SP,’ written by Jennifer Coutts Clay CMILT, author of JETLINER CABINS. This is the third article in Jennifer’s series of articles about B747 cabin innovations and the integral involvement of Pan American World Airways (Pan Am).
During the record-breaking 50-year reign of the ‘Queen of the Skies,’ the Boeing 747 Special Performance variant played a starring role. How -- Why? What was so special?
This article was first published in Aircraft Interiors International Magazine, Annual Showcase 2020.
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HAPPY DAYS IN ECONOMY
As the iconic Boeing 747 'Queen of the Skies’ is retired from aircraft fleets around the world, the CILTNA Air Transport Updates newsletter features ‘Happy Days in Economy: B747 Main Deck Lounges’ by Jennifer Coutts Clay CMILT, author of JETLINER CABINS.
This is the second article in Jennifer’s series of articles about B747 cabin innovations and the integral involvement of Pan American World Airways (Pan Am). This article recalls the passenger experience onboard the B747-100 main deck lounges flown in the 1970s by airlines such as Pan Am, Continental and American Airlines.
This article was first published in Aircraft Interiors International Magazine, in March 2019.
21 August 2020
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Design for Disruption: Designworks talks profound cabin change
The pandemic arguably represents the greatest disruption in airline history. 'This year, because of COVID-19, we’ve all been disrupted at a personal level, and for the airline business, the situation is catastrophic. With borders closed, fleets grounded, and mass job cuts, the COVID-19 pandemic has created a spiral of economic misery,' noted Jennifer Coutts Clay, author JETLINER CABINS. Coutts Clay recently discussed airline strategies for managing this unprecedented challenge with Johannes Lampela, Director of Design, at Designworks (a BMW Company) during a virtual Passenger Experience Conference (PEC) hosted by Reed Exhibitions.
06 August 2020
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ACCESSIBILITY: SPECIAL NEEDS - PRESENTATION
CILTNA newsletter Marks 30 Years of ADA with Overview by Jennifer Coutts Clay CMILT, Author JETLINER CABINS
"As we mark 30 years since the establishment of the Americans with Disabilities Act (ADA), it seems timely to review the progress towards making aviation accessible, as well as to consider the major hurdles still facing passengers with reduced mobility (PRM) and disabled passengers when they take to the skies.”
24 July 2020
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50 YEARS OF THE 747
As British Airways announces the retirement of its entire Boeing 747 fleet, the CILTNA newsletter marks the significant contributions to aviation of the Queen of the Skies by including Jennifer Coutts Clay CMILT’s article ’50 Years of the B747.
This is the first article in Jennifer’s series of articles about B747 cabin innovations and the integral involvement of Pan American World Airways (Pan Am). This article celebrates the design elements which made this aircraft truly revolutionary, and describes the contributions of distinguished industry designers and beloved airline brands in making some of the most significant changes to passenger experience in the history of air travel.
This article was first published in Aircraft Interiors International Magazine, Annual Showcase 2019.
17 July 2020
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2020 CABIN HEALTH ALERTS
JETLINER CABINS ‘2020 Cabin Health Alerts Case Study’, written by Jennifer Coutts Clay CMILT, has been published as part of CILT (The Chartered Institute of Logistics and Transport) International’s and CILTNA (North America) Covid-19 Best Practice Bulletins.
15 July 2020
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'As the aviation industry looks for solutions to bring back passenger comfort and confidence will the industry need a 'quick fix' or in a profound change in the way airlines operate? Probably both, said Johannes Lampela, Director of Design for Designworks (A BMW Group Company) who spent an hour talking and fielding questions from online visitors at the July 1 PEC Virtual Series webinar moderated by Jennifer Coutts Clay, Author of JETLINER CABINS.'
Webinar participants were invited to download the new Case Study ‘2020 Cabin Health Alerts’, which has been added to JETLINER CABINS Chapter 9/Look Smart: Keep Clean. Written by Jennifer Coutts Clay, this Case Study examines the latest trends in managing the pandemic while taking care of passenger well-being and preserving the airline brand.
14 July 2020
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On 01 July 2020, Jennifer Coutts Clay, Author, JETLINER CABINS e-book app moderated the Passenger Experience Conference (PEC) webinar 'Responding to Disruption: Quick Fix or Profound Change?’
During this webinar, Johannes Lampela, Director of Design, Los Angeles, Designworks (a BMW Group Company), explored how disruptions in the automotive space might help aviation to adapt to new market conditions.
Participants in this webinar also had an opportunity to download the new Case Study 2020 CABIN HEALTH ALERTS, which has been added to Jetliner Cabins Chapter 9 'Look Smart: Keep Clean' and examines the latest trends in managing the pandemic while taking care of passenger well-being and preserving the airline brand. For details, please click on the APPEARANCES heading shown at the top of this column.
Click to promotional video (58 seconds)
Click to PEC programme
01 July 2020
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Andreas Wibowo, Business Development Manager for RedCabin,
has the pleasure of announcing Jetliner Cabins – the leading authority on
the evolution of cabin design – as the latest sponsor of our upcoming Aircraft Cabin Innovation Summit (1-3
December) in Fort Worth, TX USA.
15 April 2020
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HIGH-DENSITY B747 CABINS
Jennifer Coutts Clay recalls big changes to B747 cabins in the 1970s.
This article was first published in Aircraft Interiors International Magazine, in September 2019.
Written by Jennifer Coutts Clay
March 2020
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PAX Week Views returns to discuss accessibility with
Jennifer Coutts Clay, consultant and author of JETLINER CABINS and Christopher
Wood, founder of Flying Disabled. Addressing the expanding ageing population
and the increasing needs for accessibility onboard, Jennifer and Chris reflect
on the progress made to date and what the industry needs to do to facilitate a
flying experience for all.
35 mins.
02 January 2020
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GAME-CHANGING B747SP
In April 1976, Pan Am launched the Boeing 747SP, a variant of the B747-100. SP stands for ‘Special Performance’, but what was so special about the SP? Jennifer Coutts Clay explains in the Aircraft Interiors International 2020 Design Showcase.
Written by Jennifer Coutts Clay
December 2019
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CabinSpace Live Seminar Theatre
Flying for All - Creating an Accessible Cabin
Moderator: Jennifer Coutts Clay, Author, Jetliner Cabins
Aircraft Interiors EXPO Los Angeles, CA, USA
10 September 2019
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A HISTORY OF ACCESSIBILITY
Jennifer Coutts Clay is moderating
the ‘flying for all – creating an accessible cabin session at the cabinspace
live seminar. Here she outlines the airline industry’s progressive approach to
accessibility over the years.
Written by Jennifer Coutts Clay
September 2019
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HIGH-DENSITY B747 CABINS
Jennifer Coutts Clay recalls big changes to B747 cabins in the 1970s.
Written by Jennifer Coutts Clay
September 2019
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At the upcoming Aircraft Interiors Expo in Los Angeles, co-located with the APEX EXPO,
Jetliner Cabins author and former airline industry executive, Jennifer
Coutts Clay, will make a keynote presentation on accessibility, and lead
a panel discussion about the challenges faced by disabled passengers
and passengers with restricted mobility (PRMs).
The panelists slated to participate in this “Flying for All”
discussion include PriestmanGoode head of project management Tom
Lipscomb; American Airlines senior manager, customer experience,
accessibility Gina Emrich; Molon Labe CEO Hank Scott; and Michele Erwin,
who serves as president of nonprofit organization All Wheels Up.
In an interview with Runway Girl Network, Coutts Clay points out that
there are an estimated one billion people living with disabilities,
according to the United Nations World Health Organization (WHO).
A growing aging population will also require help when traveling.
Persons over the age of 60 reached 962 million in 2017, and that number
is expected to double by 2050 to 2.1 billion.
21 August 2019
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Flying for All — creating an accessible cabin
Hear more at AIX LA 2019
Tuesday, September 10, 2019
14:00 - 15:00
Moderator Jennifer Coutts Clay,
author Jetliner Cabins
Industry experts:
• Gina Emrich, Senior Manager of Customer Accessibility, American Airlines
• Michele Erwin, President, All Wheels Up
• Tom Lipscomb, Head of Project Management, PriestmanGoode
• Hank Scott, Chief Executive Officer, Molon Labe
August 2019
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Take a trip down memory lane – or, more accurately, the aircraft aisle – with archival images from Jetliner Cabins: Evolution & Innovation.
In the PAX International, WCTE Hamburg Magazine, "Going Green"
Captions by Jennifer Coutts Clay.
March/April 2019
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Take a trip down memory lane – or, more accurately, the aircraft aisle – with archival images from Jetliner Cabins: Evolution & Innovation.
In the PAXTech MRO, Interiors, IFEC Magazine
Captions by Jennifer Coutts Clay.
March/April 2019
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HAPPY DAYS IN ECONOMY
The Boeing 747-100 main deck lounges flown in the 1970s by airlines such as Pan Am and Continental were a special passenger experience.
Written by Jennifer Coutts Clay.
March 2019
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Jennifer was interviewed by Max Flight for his Airplane Geeks
podcast. In their conversation, Jennifer explains airline considerations
for seller-furnished or buyer-furnished equipment. They explore “trickle down
product upgrades” from first class to business to coach, and what that means
for the future of first class. Jennifer also explains how corporate travel
departments have indirectly affected cabin design and fare structures, and the
importance of minor miscellaneous items (MMI) to the passenger experience. They
also discuss slimline seats, green cabin design, and future trends. Jennifer
also gave her perspective on the impacts of the Boeing 747 and the Concorde,
both iconic aircraft.
Program Notes
THIS PODCAST RUNS FOR APPROX. 90
MINUTES.
During the first 30 minutes
Jennifer participates in a group conversation led by the Presenter, Max
Flight.
Jennifer’s interview follows: It
runs for about 45 minutes.
In the final 15 minutes of the
podcast the Presenter summarizes the content of the program.
February 2019
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50 YEARS OF THE 747
The beautiful Boeing 747-100 didn’t just introduce a little more glamour into air travel; it also helped make air travel more affordable for the masses. Join Jennifer Coutts Clay as she celebrates 50 years of the Queen of the Skies in the Aircraft Interiors International Magazine's 2019 Design Showcase.
Written by Jennifer Coutts Clay
December 2018
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SUPERSONIC CABINS
The second generation of supersonic commercial flights is coming, and the cabin designs look set to build on those of the legendary Concorde, finds Jennifer Coutts Clay in the Aircraft Interiors International Magazine's 2019 Design Showcase.
Written by Jennifer Coutts Clay
December 2018
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HIGHER CALLING
This year is the 50th anniversary of the jumbo. To mark the occasion, join Jennifer Coutts Clay as she describes the passenger experience in Pan Am’s B747-100 upper deck in the November 2018 Issue of Aircraft Interiors International Magazine.
Written by Jennifer Coutts Clay
November 2018
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Radio Business for Breakfast
Ken Morgan interviews Jennifer Coutts Clay (7’ 38”).
Main topics include: Pan Am; Concorde and Supersonic Travel; Economy Class Food and Beverage.
August 2018
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Concorde timelines: New-generation connections
"Throughout the 27-year operating history of Concorde (1976 – 2003),
aircraft cabin designers had to wrestle with the challenge of how to
make the jetliner-interior environment appeal to the hearts, minds and
sensibilities of aviation’s top net-worth market segment." To learn more,
read Jennifer's article, "Concorde timelines: New-generation
connections" on the Aircraft Interiors International website.
View Jennifer’s APP VIDEO Concorde Unique
Visit Jennifer’s Air France Concorde Picture Gallery and British Airways Picture Gallery
Written by Jennifer Coutts Clay, formerly Controller of Corporate Identity at British Airways.
26 June 2018
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Jennifer's EBOOK APP Jetliner Cabins: Evolution & Innovation is reviewed in Airports International, April 2018
"To my mind, the word ‘comprehensive’ is often used inappropriately..but that certainly isn’t the case here. The depth of information is remarkable..."--Tom Allett, Editor, Airports International
Click to read more Reviews
April 2018
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SUPERSONIC CABINS
As excitement builds up for a second generation of supersonic commercial flights, Jennifer Coutts Clay shares insights on design considerations, inspired by the Concorde programme. Supersonic Cabins, Aircraft Interiors International Magazine.
Written by Jennifer Coutts Clay, formerly Controller of Corporate Identity at British Airways.
March 2018
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Jennifer Coutts Clay shares her insights on the history of supersonic flight in documentary film ‘Ode to Concorde’.
Coutts Clay, who worked on the Concorde program while serving as British Airways Controller Corporate Identity is also Associate Producer of the film.
The documentary, directed by Chris Purcell, celebrates one of the most iconic and inspiring technological achievements of the 20th Century. Featuring all new and specially created imagery with bespoke CG modelling and recreation sequences, the film is a fresh look through the supersonic aircraft accompanied by stories from test pilots, aircrew, artists and designers.
The film also features one of the Concorde’s biggest fans and frequent flyer: 007 Sir Roger Moore.
Premiere at the Architecture Design Art Film Festival (ADAFF) in Palm Springs on Friday, February 23, 2018.Film review and an exclusive interview with Jennifer Coutts Clay about the Concorde Program:
The Concorde soars anew in Ode to Concorde, Tomás Romero, The RunwayGirl Network
Written by Jennifer Coutts Clay, formerly Controller of Corporate Identity at British Airways.
23 February 2018
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SUPER TIMES
Jennifer's article on ‘Super Times’ in Aircraft Interiors International magazine, 20th Anniversary Showcase 2018
View Jennifer's APP VIDEO Marketing Challenge.
View Jennifer's APP VIDEO Cabin Maintenance.
Written by Jennifer Coutts Clay, formerly Controller of Corporate Identity at British Airways.
December 2017
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Jennifer's MEET THE AUTHOR session, 14.00 - 16.00, at the Airbus BizLab at the Aircraft Interior EXPO, Hamburg, Germany, April 2017
Jennifer (wearing blue jacket) met with Professor Werner Granzeier (wearing black jacket and red tie) and a group of aeronautical engineering students, to discuss aircraft cabin products and related technologies at the Aircraft Interior EXPO, Hamburg, Germany.
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Jennifer presented the Innovator of the Year Award at the TRAVELPLUS media ceremony, at the Aircraft Interiors EXPO in Hamburg, Germany.
www.travelplusawards.com
04 April 2017
As Jennifer explains: 'The TravelPlus Awards show-case the dazzling range of Amenity Kits now available to airline passengers worldwide. For decades, first- and business-class Amenity Kits have been cherished as special souvenirs of memorable long-haul flights. Amenity Kit programs present major opportunities for airlines and manufacturers to display creativity and ingenuity when developing customized personal-care accessories. Promoting customer well-being throughout the duration of ever-longer flights is a highly competitive marketing challenge, and Amenity Kits have evolved from simply providing basic passenger-comfort items. Today’s luxurious giveaway bags, wallets, boxes, tins and pouches incorporate famous-name cosmetics and aspirational lifestyle-branding elements. Airlines that win TravelPlus Awards enjoy international accolades and ‘Star-Status’ ratings for offering their customers the very best-in-class design and quality of Amenity Kits.'
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Flight Chic tweets about Jennifer’s Concorde editorial in Aircraft Interiors International.
FlightChic
@designerjet
Super #avgeek #PaxEx read from Jennifer Coutts Clay @jetlinercabins on the thrill of flying Concorde. viewer.zmags.com/pub...
24 March 2017
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CONCORDE TO NEW YORK
Jennifer’s editorial ‘Concorde to New York’ in the March 2017 Aircraft Interiors International magazine
View Jennifer's APP VIDEO Concorde Unique.
Visit Jennifer's Air France Concorde and British Airways Concorde Picture Galleries
Written by Jennifer Coutts Clay, formerly Controller of Corporate Identity at British Airways.
March 2017
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Jennifer’s interviews with HMG Aerospace about future marketing trends, at the APEXEXPO, Singapore
October 2016
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Jennifer’s Guest Author article about Concorde,
Considering supersonic speed versus subsonic spaciousness, in Runway Girl Network
View Jennifer's APP VIDEO Concorde Unique.
Visit Jennifer's Air France Concorde and British Airways Concorde Picture Galleries
Written by Jennifer Coutts Clay, formerly Controller of Corporate Identity at British Airways.
April 2016
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Jennifer serves on the Concorde Advisory Committee at the INTREPID SEA, AIR & SPACE MUSEUM, New York City. 'The Concorde Advisory Committee at the INTREPID SEA, AIR & SPACE MUSEUM —home of Concorde Alpha Delta—comprises individuals who are each uniquely connected to the history and development of Concorde. Formed in 2015, the committee is currently advising the Museum on its plans for a 2019 exhibition that will celebrate the 50th anniversary of Concorde’s first flight and explore supersonic flight in the context of global innovation.' View Jennifer's APP VIDEO Concorde Unique.
Visit Jennifer's Air France Concorde and British Airways Concorde Picture Galleries
April 2016
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Jennifer presented the 2016 award for CABIN CONCEPTS at the tenth anniversary gala celebration of The Crystal Cabin Awards in Hamburg, Germany. The award was won by Etihad Airways.
www.crystal-cabin-award.com
05 April 2016
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Jennifer’s E-BOOK APP is reviewed in Airliner World:
'Readers may be familiar with Jennifer Coutts Clay's book, Jetliner Cabins, which was first published in 2003. It is the only comprehensive survey of the aircraft cabin environment from the 1970s to the present day. Now there is a new way to enjoy the current and classic content from Jetliner Cabins, following its launch as an interactive app for Apple, Kindle and Android-based mobile devices. It is an ideal source for those wanting to learn, or simply reminisce, about the evolution of airline cabins and in-flight service.'
View Jennifer's APP VIDEO Jetliner Cabins.
View Jennifer's APP VIDEO Cabin Maintenance.
December 2015
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JETLINER CABINS IS NOW AVAILABLE AS AN E-BOOK AP
This is a must-read for industry professionals, industry watchers and anyone interested in the history of aircraft interiors, its evolution and its promise. It features insights from leading experts in the field, and is chock-full of wonderful pictures. The eBook is available as both an iOS app and an Android App. Click the pic to learn more and get your copy today.
View Jennifer's APP VIDEO Jetliner Cabins.
View Jennifer’s APP VIDEO Marketing Challenge.
August 2015
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Jennifer writes about aerial dining delights in World Travel Catering & Onboard Services Expo’s Cabin Space blog.
Written by Jennifer Coutts Clay
Visit Jennifer’s In-Flight Dining and Menu Cards Picture Galleries.
08 January 2015
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Jennifer is quoted in the 21 October 2014 Skift article about the next generation of aircraft interiors.
Click to read Jennifer’s White Paper: GREEN HORIZONS.
Click to View Jennifer’s Slide Presentation: GREEN CABINS.
Visit Jennifer’s Boeing B787 Picture Gallery.
21 October 2014
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Jennifer moderated part of the Passenger Experience Conference during the Aircraft Interiors EXPO Americas, 14-16 October 2014, in Seattle, Washington, USA.
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The JETLINER CABINS: Evolution & Innovation E-Book APP is here!
17 April 2014
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Jennifer and Jetliner Cabins are cited in ‘The Future of the Aircraft Cabin: Tracking Trends & Debunking Myths’, a Skift Trends Report, August 2014.
August 2014
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Jennifer's Case Study about the legendary Pan Am in Aircraft Interiors International.
Written by Jennifer Coutts Clay
September 2013
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The 25 April 2013 APEX Editor's Blog, with a reference to Jennifer's Airline Amenity Kits Picture Gallery
25 April 2013
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Jennifer served along with other industry experts on the judging panel for the 2012 TravelPlus Airline Amenity Bag Awards, which recognize those airlines that go the extra mile with the development and presentation of their onboard amenity kits. The winners were celebrated at an event coinciding with the World Travel Catering & Onboard Services Expo, 09-11 April 2013, in Hamburg.
09-11 April 2013
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Jennifer's comments about business class seats in the Andrea Rothman/Chris Jasper article, 'The Unbearable Heaviness of Business Class' in Bloomberg Businessweek, which includes photos from Jetliner Cabins.
View Jennifer’s Airbus A350, Airbus A380 and Business Class Picture Galleries.
19 December 2011
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Jennifer's comments about the passenger experience in Mary Kirby's article in Airline Business, FlightGlobal newsletter.
24 May 2011
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Jennifer's comments about amenity kits in Christine Negroni's article, 'In Airline Gift Bags, a Chance to Sell,' in The New York Times.
23 May 2011
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Jennifer's comments about advances in economy/premium-economy-class seating in Barbara Peterson's article in Condé Nast Traveler on Concierge.com.
May 2011
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Jennifer's interview about why recognition for innovative excellence is important, in the Crystal Cabin Award Movie, at the 2011 Crystal Cabin Awards, Hamburg.
05 April 2011
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Jennifer's comments about Delta's flat-bed seats in Jeff Kriendler's article about the 'new' Delta in Airways magazine.
Visit Jennifer’s First Class and Business Class Picture Galleries.
August 2010
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Jennifer's comments about eco-friendly carpet in Mary Kirby's Southwest Airlines 'green plane' article in Air Transport Intelligence.
Visit Jennifer’s Aviation-Grade Carpet Picture Gallery.
16 May 2010
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Jennifer's comments about eco-friendly cabin initiatives and view the Jetliner Cabins ad in Aircraft Interiors International.
May 2010
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Jennifer's White Paper 'Green' Horizons: The 'Greening' of Jetliner Cabins on Air Transport World's website. This text was used as the basis for Jennifer's Slide Presentation entitled 'Green' Cabins, given at Air Transport World's Eco-Aviation Conference 23-25 June 2010, in Washington, DC. The associated pictures are displayed, by kind permission of the copyright owners.
Written by Jennifer Coutts Clay
February 2010
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The new Jetliner Cabins ad featuring an excerpt from Chapter 13, Upgrades: Refurbishing Aloft in Airline Weekly, page 6.
November 2009
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Jennifer's comments in the article 'Standing up for new seats' by Mary Kirby in Flight International.
01 September 2009
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Jennifer's guest blog about standing seats concepts, 'Stand by your seats: interiors expert tackles timely topic' on Flight International's Runway Girl blog.
Written by Jennifer Coutts Clay
27 July 2009
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Jennifer's interview with Paul McLoughlin, host of McLoughlin At Work, as she discusses Jetliner Cabins and her background in the aviation industry. This is a syndicated Internet programme on WebTalkRadio.net.
28 April 2009
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Jennifer's comments about the challenges suppliers and manufacturers face today in the article 'Thinking smart' by Matthew Newton in Aerospace Engineering & Manufacturing.
April 2009
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Jennifer's observations about aircraft interiors in 'Flights of fancy — What interiors demand attention in a down market?' by Mary Kirby in Flight International.
23 March 2009
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Jennifer's views about sleeper seats of the future on Flight International's Runway Girl blog by Sr. Editor Mary Kirby. Jetliner Cabins is mentioned in 15 March 2009, 18 December 2008 and 24 December 2008 postings.
15 March 2009, 18 December 2008 and 24 December 2008
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Jennifer's 'Braniff Style' article: a nostalgic look at the legendary Braniff International, in Spanish Revista Áerea.
Written by Jennifer Coutts Clay
Visit Jennifer’s Braniff Style, Cabin Colours, Cabin Lighting and Leather Look Picture Galleries.
September/October 2008
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Jennifer was interviewed by CNN's Richard Quest about how airlines are using interior design to attract travellers.
10 March 2008
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Jennifer's 'Braniff Style' article: a nostalgic look at the legendary Braniff International, in English Aircraft Interiors International.
Written by Jennifer Coutts Clay
Visit Jennifer’s Braniff Style, Cabin Colours, Cabin Lighting and Leather Look Picture Galleries.
June 2007
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Jennifer's comments about cabin makeovers in the 'Cabin Fever' article by Sandra Arnoult for Air Transport World.
April 2007
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Jennifer's 'Lavish Private Planes' article about how some of the very wealthy are outfitting large jets for private use.
Written by Jennifer Coutts Clay
18 December 2006
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Jennifer's 'Paperback Writer' interview in Aircraft Interiors International.
March 2006
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COVER STORY CASE STUDY
Jennifer's article about the cover of Jetliner Cabins that appeared in Aircraft Interiors International.
Written by Jennifer Coutts Clay
September 2005
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