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On 01 July 2020, Jennifer Coutts Clay, Author, JETLINER CABINS e-book app moderated the Passenger Experience Conference (PEC) webinar 'Responding to Disruption: Quick Fix or Profound Change?’
During this webinar, Johannes Lampela, Director of Design, Los Angeles, Designworks (A BMW Group Company), explored how disruptions in the automotive space might help aviation to adapt to new market conditions. During the session, Coutts Clay and Lampela discussed a 'post-COVID design brief for a better cabin experience and a focus on what matters to the customer.'
This session addressed key questions on the challenge ahead for aviation: How can airlines best reassure customers of healthy flying conditions? How can they create comfort in feeling safe, cared for, and in control? Lampela proposed an 'experience first — inside out approach' to cabin design, with experiences which rebuild trust, moment by moment.
Participants in this webinar also had an opportunity to download the new Case Study 2020 CABIN HEALTH ALERTS which has been added to Jetliner Cabins Chapter 9 'Look Smart: Keep Clean' and examines the latest trends in managing the pandemic while taking care of passenger well-being and preserving the airline brand. For details, please click on the APPEARANCES heading shown at the top of this column.
Click to promotional video (58 seconds)
Click to PEC programme
01 July 2020
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Andreas Wibowo, Business Development Manager for RedCabin,
has the pleasure of announcing Jetliner Cabins – the leading authority on
the evolution of cabin design – as the latest sponsor of our upcoming Aircraft Cabin Innovation Summit (1-3
December) in Fort Worth, TX USA.
15 April 2020
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Experience First – Inside Out
Monday, April 12, 2021
11:30 - 12:00
Moderator Jennifer Coutts Clay,
author Jetliner Cabins
Speaker: Johannes Lampela, Director of Design, Los Angeles, BMW Group Designworks
Click to read >
Insights into innovating aviation for the 21st century
Monday, April 12, 2021
12:00 - 13:00
Moderator Jennifer Coutts Clay,
author Jetliner Cabins
12.00 – 12.30 Creating a Supersonic Experience
Speakers:
Ryan Scott, Senior Vice President of Global Sales, Boom Supersonic.
Ben Orson, Managing Director London, JPA Design
12.30 – 13.00 Disrupting from within
Speaker: Florent Petteni, Aircraft Interiors Marketing, Airbus
Click to read >
24 April 2020
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Jennifer Coutts Clay recalls big changes to B747 cabins in the 1970s.
Written by Jennifer Coutts Clay
13 March 2020
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PAX Week Views returns to discuss accessibility with
Jennifer Coutts Clay, consultant and author of Jetliner Cabins and Christopher
Wood, founder of Flying Disabled. Addressing the expanding ageing population
and the increasing needs for accessibility onboard, Jennifer and Chris reflect
on the progress made to date and what the industry needs to do to facilitate a
flying experience for all.
35 mins.
02 January 2020
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In April 1976, Pan Am launched the Boeing 747SP, a variant of the B747-100. SP stands for ‘Special Performance’, but what was so special about the SP? Jennifer Coutts Clay explains in the Aircraft Interiors International 2020 Design Showcase. Written by Jennifer Coutts Clay
December 2019
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CabinSpace Live Seminar Theatre
Flying for All - Creating an Accessible Cabin
Moderator: Jennifer Coutts Clay, Author, Jetliner Cabins
Jennifer’s Presentation on ACCESSIBILITY: SPECIAL NEEDS
Aircraft Interiors EXPO Los Angeles, CA, USA
10 September 2019
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At the upcoming Aircraft Interiors Expo in Los Angeles, co-located with the APEX EXPO,
Jetliner Cabins author and former airline industry executive, Jennifer
Coutts Clay, will make a keynote presentation on accessibility, and lead
a panel discussion about the challenges faced by disabled passengers
and passengers with restricted mobility (PRMs).
The panelists slated to participate in this “Flying for All”
discussion include PriestmanGoode head of project management Tom
Lipscomb; American Airlines senior manager, customer experience,
accessibility Gina Emrich; Molon Labe CEO Hank Scott; and Michele Erwin,
who serves as president of nonprofit organization All Wheels Up.
In an interview with Runway Girl Network, Coutts Clay points out that
there are an estimated one billion people living with disabilities,
according to the United Nations World Health Organization (WHO).
A growing aging population will also require help when traveling.
Persons over the age of 60 reached 962 million in 2017, and that number
is expected to double by 2050 to 2.1 billion.
21 August 2019
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Jennifer Coutts Clay is moderating
the ‘flying for all – creating an accessible cabin session at the cabinspace
live seminar. Here she outlines the airline industry’s progressive approach to
accessibility over the years.
Written by Jennifer Coutts Clay
September 2019
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Jennifer Coutts Clay recalls big changes to B747 cabins in the 1970s.
Written by Jennifer Coutts Clay
September 2019
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Flying for All — creating an accessible cabin
Hear more at AIX LA 2019
Tuesday, September 10, 2019
14:00 - 15:00
Moderator Jennifer Coutts Clay,
author Jetliner Cabins
Industry experts:
• Gina Emrich, Senior Manager of Customer Accessibility, American Airlines
• Michele Erwin, President, All Wheels Up
• Tom Lipscomb, Head of Project Management, PriestmanGoode
• Hank Scott, Chief Executive Officer, Molon Labe
August 2019
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Take a trip down memory lane – or, more accurately, the aircraft aisle – with archival images from Jetliner Cabins: Evolution & Innovation.
In the PAX International, WCTE Hamburg Magazine, "Going Green"
Captions by Jennifer Coutts Clay.
March/April 2019
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Take a trip down memory lane – or, more accurately, the aircraft aisle – with archival images from Jetliner Cabins: Evolution & Innovation.
In the PAXTech MRO, Interiors, IFEC Magazine
Captions by Jennifer Coutts Clay.
March/April 2019
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The Boeing 747-100 main deck lounges flown in the 1970s by airlines such as Pan Am and Continental were a special passenger experience.
Written by Jennifer Coutts Clay.
March 2019
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Jennifer was interviewed by Max Flight for his Airplane Geeks
podcast. In their conversation, Jennifer explains airline considerations
for seller-furnished or buyer-furnished equipment. They explore “trickle down
product upgrades” from first class to business to coach, and what that means
for the future of first class. Jennifer also explains how corporate travel
departments have indirectly affected cabin design and fare structures, and the
importance of minor miscellaneous items (MMI) to the passenger experience. They
also discuss slimline seats, green cabin design, and future trends. Jennifer
also gave her perspective on the impacts of the Boeing 747 and the Concorde,
both iconic aircraft.
Program Notes
THIS PODCAST RUNS FOR APPROX. 90
MINUTES.
During the first 30 minutes
Jennifer participates in a group conversation led by the Presenter, Max
Flight.
Jennifer’s interview follows: It
runs for about 45 minutes.
In the final 15 minutes of the
podcast the Presenter summarizes the content of the program.
February 2019
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The beautiful Boeing 747-100 didn’t just introduce a little more glamor into air travel; it also helped make air travel more affordable for the masses. Join Jennifer Coutts Clay as she celebrates 50 years of the Queen of the Skies in the Aircraft Interiors International Magazine's 2019 Design Showcase.
Written by Jennifer Coutts Clay
December 2018
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The second generation of supersonic commercial flights is coming, and the cabin designs look set to build on those of the legendary Concorde, finds Jennifer Coutts Clay in the Aircraft Interiors International Magazine's 2019 Design Showcase.
Written by Jennifer Coutts Clay
December 2018
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This year is the 50th anniversary of the jumbo. To mark the occasion, join Jennifer Coutts Clay as she describes the passenger experience in Pan Am’s B747-100 upper deck in the November 2018 Issue of Aircraft Interiors International Magazine.
Written by Jennifer Coutts Clay
November 2018
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Radio Business for Breakfast
Ken Morgan interviews Jennifer Coutts Clay (7’ 38”).
Main topics include: Pan Am; Concorde and Supersonic Travel; Economy Class Food and Beverage.
August 2018
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Concorde timelines: New-generation connections
"Throughout the 27-year operating history of Concorde (1976 – 2003),
aircraft cabin designers had to wrestle with the challenge of how to
make the jetliner-interior environment appeal to the hearts, minds and
sensibilities of aviation’s top net-worth market segment." To learn more,
read Jennifer's article, "Concorde timelines: New-generation
connections" on the Aircraft Interiors International website.
View Jennifer’s APP VIDEO Concorde Unique
Visit Jennifer’s Air France Concorde Picture Gallery and British Airways Picture Gallery
Written by Jennifer Coutts Clay
26 June 2018
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Jennifer's EBOOK APP Jetliner Cabins: Evolution & Innovation is reviewed in Airports International, April 2018
"To my mind, the word ‘comprehensive’ is often used inappropriately..but that certainly isn’t the case here. The depth of information is remarkable..."--Tom Allett, Editor, Airports International
April 2018
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As excitement builds up for a second generation of supersonic commercial flights, Jennifer Coutts Clay shares insights on design considerations, inspired by the Concorde programme. Supersonic Cabins, Aircraft Interiors International Magazine.
Written by Jennifer Coutts Clay
March 2018
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Jennifer Coutts Clay shares her insights on the history of supersonic flight in documentary film ‘Ode to Concorde’.
Coutts Clay, who worked on the Concorde program while serving as British Airways Controller Corporate Identity is also Associate Producer of the film.
The documentary, directed by Chris Purcell, celebrates one of the most iconic and inspiring technological achievements of the 20th Century. Featuring all new and specially created imagery with bespoke CG modelling and recreation sequences, the film is a fresh look through the supersonic aircraft accompanied by stories from test pilots, aircrew, artists and designers.
The film also features one of the Concorde’s biggest fans and frequent flyer: 007 Sir Roger Moore.
Premiere at the Architecture Design Art Film Festival (ADAFF) in Palm Springs on Friday, February 23, 2018.Film review and an exclusive interview with Jennifer Coutts Clay about the Concorde Program:
The Concorde soars anew in Ode to Concorde, Tomás Romero, The RunwayGirl Network
23 February 2018
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Jennifer's MEET THE AUTHOR session, 14.00 - 16.00, at the Airbus BizLab at the Aircraft Interior EXPO, Hamburg, Germany, April 2017
Jennifer (wearing blue jacket) met with Professor Werner Granzeier (wearing black jacket and red tie) and a group of aeronautical engineering students, to discuss aircraft cabin products and related technologies at the Aircraft Interior EXPO, Hamburg, Germany.
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Jennifer presented the Innovator of the Year Award at the TRAVELPLUS media ceremony, at the Aircraft Interiors EXPO in Hamburg, Germany.
www.travelplusawards.com
04 April 2017
As Jennifer explains: 'The TravelPlus Awards show-case the dazzling range of Amenity Kits now available to airline passengers worldwide. For decades, first- and business-class Amenity Kits have been cherished as special souvenirs of memorable long-haul flights. Amenity Kit programs present major opportunities for airlines and manufacturers to display creativity and ingenuity when developing customized personal-care accessories. Promoting customer well-being throughout the duration of ever-longer flights is a highly competitive marketing challenge, and Amenity Kits have evolved from simply providing basic passenger-comfort items. Today’s luxurious giveaway bags, wallets, boxes, tins and pouches incorporate famous-name cosmetics and aspirational lifestyle-branding elements. Airlines that win TravelPlus Awards enjoy international accolades and ‘Star-Status’ ratings for offering their customers the very best-in-class design and quality of Amenity Kits.'
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Flight Chic tweets about Jennifer’s Concorde editorial in Aircraft Interiors International.
24 March 2017
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Jennifer’s interviews with HMG Aerospace about future marketing trends, at the APEXEXPO, Singapore
October 2016
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Jennifer serves on the Concorde Advisory Committee at the INTREPID SEA, AIR & SPACE MUSEUM, New York City. 'The Concorde Advisory Committee at the INTREPID SEA, AIR & SPACE MUSEUM —home of Concorde Alpha Delta—comprises individuals who are each uniquely connected to the history and development of Concorde. Formed in 2015, the committee is currently advising the Museum on its plans for a 2019 exhibition that will celebrate the 50th anniversary of Concorde’s first flight and explore supersonic flight in the context of global innovation.' View Jennifer's APP VIDEO Concorde Unique.
Visit Jennifer's Air France Concorde and British Airways Concorde Picture Galleries
April 2016
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Jennifer presented the 2016 award for CABIN CONCEPTS at the tenth anniversary gala celebration of The Crystal Cabin Awards in Hamburg, Germany. The award was won by Etihad Airways.
www.crystal-cabin-award.com
05 April 2016
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Jennifer’s E-BOOK APP is reviewed in Airliner World:
'Readers may be familiar with Jennifer Coutts Clay's book, Jetliner Cabins, which was first published in 2003. It is the only comprehensive survey of the aircraft cabin environment from the 1970s to the present day. Now there is a new way to enjoy the current and classic content from Jetliner Cabins, following its launch as an interactive app for Apple, Kindle and Android-based mobile devices. It is an ideal source for those wanting to learn, or simply reminisce, about the evolution of airline cabins and in-flight service.'
View Jennifer's APP VIDEO Jetliner Cabins.
View Jennifer's APP VIDEO Cabin Maintenance.
December 2015
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JETLINER CABINS IS NOW AVAILABLE AS AN E-BOOK AP
This is a must-read for industry professionals, industry watchers and anyone interested in the history of aircraft interiors, its evolution and its promise. It features insights from leading experts in the field, and is chock-full of wonderful pictures. The eBook is available as both an iOS app and an Android App. Click the pic to learn more and get your copy today.
August 2015
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Jennifer's E-BOOK APP is reviewed in Onboard Hospitality.
April 2015
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Jennifer’s
E-BOOK APP is reviewed in Airports International.
March 2015
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Jennifer’s E-BOOK APP is reviewed in Aviation Book Reviews.
February 2015
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Jennifer writes about aerial dining delights in World Travel Catering & Onboard Services Expo’s Cabin Space blog.
Written by Jennifer Coutts Clay
08 January 2015
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Jennifer is quoted in the 21 October 2014 Skift article about the next generation of aircraft interiors.
21 October 2014
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Jennifer and Jetliner Cabins are cited in ‘The Future of the Aircraft Cabin: Tracking Trends & Debunking Myths’, a Skift Trends Report, August 2014.
August 2014
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Jennifer's Case Study about the legendary Pan Am in Aircraft Interiors International.
Written by Jennifer Coutts Clay
September 2013
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The 25 April 2013 APEX Editor's Blog, with a reference to Jennifer's Airline Amenity Kits Picture Gallery
April 2013
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Jennifer served along with other industry experts on the judging panel for the 2012 TravelPlus Airline Amenity Bag Awards, which recognize those airlines that go the extra mile with the development and presentation of their onboard amenity kits. The winners were celebrated at an event coinciding with the World Travel Catering & Onboard Services Expo, 09-11 April 2013, in Hamburg.
April 2013
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Jennifer's comments about business class seats in the Andrea Rothman/Chris Jasper article, 'The Unbearable Heaviness of Business Class' in Bloomberg Businessweek, which includes photos from Jetliner Cabins.
19 December 2011
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Jennifer's comments about the passenger experience in Mary Kirby's article in Airline Business.
24 May 2011
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Jennifer's comments about amenity kits in Christine Negroni's article, 'In Airline Gift Bags, a Chance to Sell,' in The New York Times.
23 May 2011
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Jennifer's comments about advances in economy/premium-economy-class seating in Barbara Peterson's article in Condé Nast Traveler on Concierge.com.
May 2011
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Jennifer's interview about why recognition for innovative excellence is important, in the Crystal Cabin Award Movie, at the 2011 Crystal Cabin Awards, Hamburg.
05 April 2011
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Jennifer's comments about Delta's flat-bed seats in Jeff Kriendler's article about the 'new' Delta in Airways magazine.
August 2010
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Jennifer's comments about eco-friendly carpet in Mary Kirby's Southwest Airlines 'green plane' article in Air Transport Intelligence.
16 May 2010
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Jennifer's comments about eco-friendly cabin initiatives and view the Jetliner Cabins ad in Aircraft Interiors International.
May 2010
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Jennifer's White Paper 'Green' Horizons: The 'Greening' of Jetliner Cabins on Air Transport World's website. This text was used as the basis for Jennifer's Slide Presentation entitled 'Green' Cabins, given at Air Transport World's Eco-Aviation Conference 23-25 June 2010, in Washington, DC. The associated pictures are displayed, by kind permission of the copyright owners.
Written by Jennifer Coutts Clay
February 2010
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The new Jetliner Cabins ad featuring an excerpt from Chapter 13, Upgrades: Refurbishing Aloft in Airline Weekly, page 6.
November 2009
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Jennifer's comments in the article 'Standing up for new seats' by Mary Kirby in Flight International.
01 September 2009
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Jennifer's Q&A about Jetliner Cabins in the Brazil-based AERO Magazine.
July 2009
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Jennifer's guest blog about standing seats concepts, 'Stand by your seats: interiors expert tackles timely topic' on Flight International's Runway Girl blog.
Written by Jennifer Coutts Clay
27 July 2009
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Jennifer's interview with Paul McLoughlin, host of McLoughlin At Work, as she discusses Jetliner Cabins and her background in the aviation industry. This is a syndicated Internet programme on WebTalkRadio.net.
28 April 2009
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Jennifer's comments about the challenges suppliers and manufacturers face today in the article 'Thinking smart' by Matthew Newton in Aerospace Engineering & Manufacturing.
April 2009
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Jennifer's observations about aircraft interiors in 'Flights of fancy — What interiors demand attention in a down market?' by Mary Kirby in Flight International.
23 March 2009
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Jennifer's views about sleeper seats of the future on Flight International's Runway Girl blog by Sr. Editor Mary Kirby. Jetliner Cabins is mentioned in 15 March 2009, 18 December 2008 and 24 December 2008 postings.
15 March 2009, 18 December 2008 and 24 December 2008
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Jennifer's 'Braniff Style' article: a nostalgic look at the legendary Braniff International, in Spanish Revista Áerea.
Written by Jennifer Coutts Clay
September/October 2008
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Jennifer was interviewed by CNN's Richard Quest about how airlines are using interior design to attract travellers.
10 March 2008
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Jennifer's 'Braniff Style' article: a nostalgic look at the legendary Braniff International, in English Aircraft Interiors International.
Written by Jennifer Coutts Clay
June 2007
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Jennifer's comments about cabin makeovers in the 'Cabin Fever' article by Sandra Arnoult for Air Transport World.
April 2007
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Jennifer's 'Lavish Private Planes' article about how some of the very wealthy are outfitting large jets for private use.
Written by Jennifer Coutts Clay
18 December 2006
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Jennifer's 'Paperback Writer' interview in Aircraft Interiors International.
March 2006
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Jennifer's article about the cover of Jetliner Cabins that appeared in Aircraft Interiors International.
Written by Jennifer Coutts Clay |
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